Overview
Just off the azure waters of the Caribbean Sea, the all-inclusive Hard Rock Hotel Riviera Maya is nothing short of the ultimate crowd pleaser. Live it up with world-class shopping and endless style. Hit the Roxity Kids Club™, or channel your inner awesome and head to Heaven Eden— an adults-only expanse with stunning pools, lavish spa treatment rooms, and access to signature golf courses by Jack Nicklaus and Robert von Hagge. Bottom line, it's all top-shelf. Enjoy!
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
1264
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Hacienda section
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
- 1 king bed, and 2 double beds
- Garden view or Resort view
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Garden view or Resort view
- Hacienda section
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 6 guests in the room
- Balcony
- Jetted tub
- Two connecting rooms with an adult minibar with soda, bottled water and domestic beer.
- Xbox 360, DVD player , L'Oreal Kids Bath and kid friendly minibar with juice and soda.
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
- 1 king bed, or 2 double beds
- Resort view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Resort view
- Heaven Eden section
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- Balcony
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
- 1 king bed
- No more than 2 guests in the room
- Heaven Eden section
- 1 king bed
- Heaven Eden section
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Jetted tub
- Pillow menu
- Exclusive phone concierge service and select in-room dining menu
- Private check-in, late check-out and early check-in subject to availability
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
- 1 king bed, and 2 double beds
- Ocean view
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Ocean view
- Minimum 1 adult, maximum 6 adults
- Maximum 4 children
- No more than 6 guests in the room
- Balcony
- Jetted tub
- Access to a private sky terrace, lounge chairs, and hot tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
Amenities
Entrance
Aerial View
Aerial View
Hacienda Beach
Eden Beach
Beach
Cove
Hacienda Pool
Heaven Pool
Heaven Pool
Kids Pool
Kids Pool
Heaven Lounge
Eden Bar
Float Bar
Sun Bar
Caffeto Rojo
Pizzeto
Ciao Restaurant
La Isla Restaurant
Wai Restaurant
Cavern Teen Club
Escapology
Bowling
Bowling
Bounce Town
Laser Tag
Playground
Body Rock Gym
Body Rock Gym
Rock Spa
Rock Spa
Chapel
Meeting Space
Location
Reviews
TripAdvisor Traveler Rating
Hard Rock Rivera Maya You Rock!!
MD335 (Leeds, United Kingdom) on May 24, 2025
One thing I should have mentioned during my last review was that the Wai and Umo Restaurants were outstanding the service was amazing and Jackie made it exceptional! The chef brought out an appetiser whic...h was out of this world. My new favorite.
Nice Resort - Needs Some Updates
Cyndi L (Bradenton, Florida) on May 24, 2025
We just returned from HR RM and overall we had a very nice/fun vacation. We had been to this resort once before in 2012 so we knew that there is no beach. We were a family/group of 6 adults / 3 rooms on th...e adult side (bldg 1). The good.....We all enjoyed the adult pool and lagoon area. It was easy to get chairs, and the servers, attendants, and bartenders were all friendly and helpful. Great music at our pool. No loud parties. We also liked the 3 restaurants: Faro, Umo, and Thai. Zen was another favorite. The food was great, and our chef was a lot of fun. We attended the Awaken Your Senses, which we also all enjoyed. The food and drinks were very good, and the presentation was excellent. The Paella at the pool was delish, and the margarita class was very fun! The resort is very walkable, and we always felt safe. The grounds are mostly nicely maintained. The kids' areas look nice. We only participated in the water slides. We mainly spent our time relaxing by the water and we did a few off-site excursions, which were all good! The not so good......The rooms are very dated and somewhat small. We paid extra for a sky terrace - I don't recommend it. When I booked the 3 rooms, the guy on the phone assured me of a partial ocean view and the best view at the resort. It was anything but - see photos. Our entire room felt old, run-down, and dark. The 2nd day, after a long wait in the chairs and an even longer stand at the check-in counter, we finally got a new room, even though we were inconvenienced to pack up and move. Plus we had no room for several hours. They were supposed to text me when the new room was ready, but never did. I would not recommend paying extra for the sky terrace. Once you look over the rail at the view, and then sit on the chairs, your only view is the sky and the solid half wall blocking the real view. Not worth the few hundred dollars extra. We never used the tub. The water pressure in the room was excellent, but the tub only trickled water in. Our daughter used her in-room tub, and said that it took 1 hour to partially fill it. The elevators in building 1 did not work, which was okay for us. We are fine with stairs, but just in case others are not. Also when I booked, the resort was described as having an adults only side and a family side, which is how we remembered it. Once we arrived, we were told upon check-in (which was very slow - about 90 minutes) that they are doing away with the adults only 'side'. Now the lobbies are referred to as Red and Blue. We were on the blue side. Kids were allowed everywhere except between buildings 1 and 2. Some restaurants are closed on certain days - just plan ahead. Our pool bar closed around 4:30 - 4:45. Not sure about others. They set it up around 8am but no one was in the pool except me - swimming - not drinking. Food service was only offered at the pool between noon and 3pm - just 3 hours! The lobby areas are loud - almost all the time. It's hard to talk to Vacation Planners, Concierge, front desk, cafe staff, each other. We went to the Queen show the first night, and the sound quality was terrible. We could barely understand the announcer - maybe 20% of what she said. It took a bit to figure out what song Queen was playing, and I'm a fan! We didn't go back for other shows. We (my husband and I - kids said No Way!) stood at the back for a couple of Rock and Roll songs a few nights later. We also attended Elvis in the lobby, but again poor quality. Not expected from Hard Rock! We wanted to sit and have drinks with our family after dinner, but couldn't find where to relax. All the outdoor bars were closed. We went to the main bar one night, which was so loud, and waited well over an hour to play pool. We went back a few nights later and the bar was overrun with high school grads and was so loud and chaotic that we left. Our group is 20's, 30's, and 50's so we're not a bunch of elders:) Each room had 1400 resort credits issued, but the prices for salon and spa were so inflated that no one used the credits, plus we had a 35% tax attached. We were not allowed to use them for excursions, as we had always done in the past. We did not see that as a good deal. Mid May was high seaweed season. There were crews out every morning clearing the lagoons, but they could not keep up. The beginning of the week was slightly lighter, but it continued to get heavier. For us, with just a few changes and some updates, this resort could be 5 star again.
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