Active Advisories
Unique Night Club at Moon Palace The Grand will be temporarily closed for maintenance starting Monday, July 22nd until further notice. During this period, Noir Night Club located in the Sunrise Lobby will be open from Monday to Saturday, operating from 10:30 pm to 03:00 am, ensuring guests continue to enjoy nightly entertainment as usual.
Dedicated transportation will be provided to and from The Grand's lobby during Noir's operating hours to ensure seamless mobility for guests.
Overview
Moon Palace The Grand Cancun is the newest addition to the Palace family. Moon Palace The Grand Cancun presents a unique resort within a resort offering access to ten restaurants, nine pools, seven bars and one of the biggest spas in the area; Awe Spa.
Stay at 1, Play at 5 - Guests of Moon Palace the Grand Cancun have access to the services and amenities of select sister resorts including Beach Palace, Moon Palace Cancun, Playacar Palace and Sun Palace.
Transportation to sister properties not included, please see hotel front desk for complete details.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
1316
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with tub and shower
- Climate control
- Jetted tub
- Mini fridge
- Patio
- Pillow menu
- Seating area
- Smoke-free
- Chi Bath Amenities
- Aromatherapy menu
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Bottle of wine upon arrival. Liquor dispenser in room.
- Unlimited local and long distance calls to the continental U.S. and Canada.
- 1 king bed, or 2 double beds
- Garden view or Resort view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view or Resort view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with tub and shower
- Climate control
- Jetted tub
- Mini fridge
- Patio
- Pillow menu
- Seating area
- Smoke-free
- Chi Bath Amenities
- Aromatherapy menu
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Bottle of wine upon arrival. Liquor dispenser in room.
- Unlimited local and long distance calls to the continental U.S. and Canada.
- 1 king bed, and 2 double beds
- Garden or Resort View
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Garden or Resort View
- Minimum 1 adult, maximum 5 adults
- Maximum 5 children
- No more than 6 guests in the room
- Balcony
- Bathroom with tub and shower
- Jetted tub
- Seating area
- Smoke-free
- Chi Bath Amenities
- Kids amenities including: Xbox, mini-bar with chocolate milkshakes, juice and soda, slippers and robes.
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Bottle of wine upon arrival. Liquor dispenser in room.
- Unlimited local and long distance calls to the continental U.S. and Canada.
Amenities
Lobby Bar
Beach
Pool
Pool
Water park
Fitness Centre
Spa
Habibi Restaurant
Jade Restaurant
JC Steakhouse
Unique
Location
Reviews
TripAdvisor Traveler Rating
Nice, but a few pitfalls.
Benjamin M (Stillwater, Minnesota) on Mar 15, 2025
The people are lovely. The pools are lovely. The beach is lovely. Our room was not. Literally the farthest on the end, and the garden view was actually just the back of two 4 story buildings. No sun grace...d our patio. Out the other side was the dumpsters. Beautiful. If you book here don't let them put you in the 85 building. You'll regret it. Buffet food was as it should be, mediocre. Reservation dinners were better. During the day, you must eat at Los Tacos, which also is a great pool for hanging out. The staff and food are 10/10. It is a quieter pool area, and quick service. Staff is truly remarkable, less by greats like Gabriella and Guadalupe, Monica, Marisol and Hector. The spa experience was both amazing and infuriating. The massages were heavenly, but the process and the "butlers" that guide you through the process were not. The communication about the experience, where to go, what do to, etc. was so very poor that I saw several husbands and wives complaining that they were missing their spouse, not where they should be, and overall less happy than expected. The massage however, was pure magic. Also if you consider using a travel agency, don't use Fora. Seems great because they have a great social media presence, but nearly every aspect of our trip was messed up. From flights to the room to the airport transfer. Not one thing was enhanced by the use of the agent. Just book it yourself. Advocate for a room that isn't this one, and you'll enjoy it. Moon Palace Grand also has an app that allows you to do many things, though with limited results. For example, you can chat with them to ask questions. However, you may receive multiple different answers, or wrong info. You can also request room service and mini bar restocking. In our experience, we requested items to be refilled and they never were. Our room had a coffee maker, but no cups. No hair dryer, a broken TV remote, broken USB charger ports, and the phone didn't work. We requested these items on day one, and only the hair dryer was remedied (4 days later on our last night). Final thought. The resort credit is an interesting thing. $1000 resort credit per room will end up costing you the tax ($160) and the menu of services are greatly inflated. For example, Golf is ~$400/person, Massages are ~$400/person with the couples treatments topping out at ~$1750. The moral of the story is educate yourself and advocate for yourself. Follow up, enjoy the resort, and you'll have a great time here.
Romantic dinner at the Beach Caribeño Club
onapoles1 (el paso texas) on Mar 15, 2025
The romantic dinner at the caribeño beach club was a last minute Ute addition to our 8 day stay at the Grand. It turned out to be the best experience of the entire trip. The beach club is closed exclusivel...y for couples, this dinner had only 5 tables which was great during busy spring break season. The food was excellent and the service even better. Our waiters were very polite and attentive, they even offered to take pictures of us with the beautiful beach backdrop. The live saxophone player was a nice romantic touch. This was a 5 star dinner, I would recommend it for anyone looking for some privacy during the busy resort season.
Vacation Offers
-
Enjoy a complimentary golf package during your stay at select all-inclusive Palace Resorts in Cancun, Mexico.
Riviera Maya, Cancun
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