Active Advisories
Unique Night Club at Moon Palace The Grand will be temporarily closed for maintenance starting Monday, July 22nd until further notice. During this period, Noir Night Club located in the Sunrise Lobby will be open from Monday to Saturday, operating from 10:30 pm to 03:00 am, ensuring guests continue to enjoy nightly entertainment as usual.
Dedicated transportation will be provided to and from The Grand's lobby during Noir's operating hours to ensure seamless mobility for guests.
Overview
Moon Palace The Grand Cancun is the newest addition to the Palace family. Moon Palace The Grand Cancun presents a unique resort within a resort offering access to ten restaurants, nine pools, seven bars and one of the biggest spas in the area; Awe Spa.
Stay at 1, Play at 5 - Guests of Moon Palace the Grand Cancun have access to the services and amenities of select sister resorts including Beach Palace, Moon Palace Cancun, Playacar Palace and Sun Palace.
Transportation to sister properties not included, please see hotel front desk for complete details.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
1316
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with tub and shower
- Climate control
- Jetted tub
- Mini fridge
- Patio
- Pillow menu
- Seating area
- Smoke-free
- Chi Bath Amenities
- Aromatherapy menu
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Bottle of wine upon arrival. Liquor dispenser in room.
- Unlimited local and long distance calls to the continental U.S. and Canada.
- 1 king bed, or 2 double beds
- Garden view or Resort view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view or Resort view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with tub and shower
- Climate control
- Jetted tub
- Mini fridge
- Patio
- Pillow menu
- Seating area
- Smoke-free
- Chi Bath Amenities
- Aromatherapy menu
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Bottle of wine upon arrival. Liquor dispenser in room.
- Unlimited local and long distance calls to the continental U.S. and Canada.
- 1 king bed, and 2 double beds
- Garden or Resort View
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Garden or Resort View
- Minimum 1 adult, maximum 5 adults
- Maximum 5 children
- No more than 6 guests in the room
- Balcony
- Bathroom with tub and shower
- Jetted tub
- Seating area
- Smoke-free
- Chi Bath Amenities
- Kids amenities including: Xbox, mini-bar with chocolate milkshakes, juice and soda, slippers and robes.
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- Turndown service
- TV
- Bottle of wine upon arrival. Liquor dispenser in room.
- Unlimited local and long distance calls to the continental U.S. and Canada.
Amenities
Lobby Bar
Beach
Pool
Pool
Water park
Fitness Centre
Spa
Habibi Restaurant
Jade Restaurant
JC Steakhouse
Unique
Location
Reviews
TripAdvisor Traveler Rating
A diamond rated holiday!
Louise J on Dec 20, 2024
We have had a lovely time at the Grand. It's our second visit with our children ages 12/9. The facilities and space to relax are the reason we will return again, but especially the service from all of the staff! A very special thank you goes to our two butlers Ever and Gabriel, who are dedicated and always available, easy to speak to, from fixing dinner reservations, to planning trips and transfers, they have made this trip a particularly relaxing and enjoyable visit. Secondly, to the bar and cafe staff within the diamond lounge, Julio and Laura, we have spend several afternoons relaxing here in the cool, with snooker, snacks and wonderful service, they remember our favorites the moment we walk through the doors! It has been good to see that repairs and maintenance keep the Grand to a high standard, but none of it got in our way from enjoying the resort, we have also visited the Beach Palace, and while the beach is great, is does not compare to the Grand! We used a presidential suites to have more space as a family, and this has worked very well. The app has been updated and we've used it for evening events, planning dinners and looking ahead at menus, very useful and better than before. We look forward to future visits and more happy memories!
Excellent resort, poor spa
henryb440 (Canada) on Dec 20, 2024
Moon Palace the grand has many positives going for it. Very nicely landscaped grounds and good food options. The kids water park is also excellent. Room cleaning are also detailed and prompt. The spa however, is an absolute nightmare. Parents got manicure and pedicures done side by side but one ended 10 minutes earlier than the other. One parent received a foot massage and the other parent did not. We initially booked via email communication with Isaac. Then my wife went in person to the spa to confirm. Turns out, only half of our services got booked. Massages were supposed to follow the mani pedis but the spa front desk never actually booked it. This really soured my parents experience as they were really looking forward to it. Their remedy was to rebook the massage portion during lunch hours which is not ideal for seniors. My wife had to leave mid breakfast to go to the spa to help them sort this out. Then she found out that our spa experience for the following day was also only half booked. Coming to Moon Palance is supposed to be relaxing, not having to miss meals just to sort out administrative mishaps. Excellent vacation marred by bad Spa booking experience.
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