TripAdvisor Traveler Rating

An amazing visit, Johnson Paul, absolute best bartender, and so much fun! Don't miss him on your visit!!! Every employee here makes your visit memorable. The food is great, drinks great, atmosphere wonderful. The location is great, away from too much commotion, but a lot going on at the resort if you are looking for entertainment. We thourghoughly enjoyed our visit.

The entire resort was amazing. My husband & I celebrated our 40th Anniversary at Majestic and our butlers, Chan & Val, made it even more memorable for us. We arrived "home" one night to see our bed decorated with rose petals & balloons. So very special. The entire hotel/restaurant(s) staff were great!

Excellent resource, we enjoy our stay so much. We are planning on going back next year. The waiter Maria at the Don Juance restaurant was excellent. Christian at the Mariachi Loco was so Great. Excellent food, and service. Our maid Manuela was excellent, keep our room very clean.

This was a lovely resort. The beach was huge and fabulous. Food was good for an all inclusive. No long waits for dinner. We had a swim up room which was very spacious and comfortable. Only problem with this room was the pool was not heated and was very cold. I only got in it once so definitely wasn’t worth the upgraded price. We upgraded to the Preferred club section which really wasn’t worth it either. There was no bar. There was beer and sparkling wine but you could get that anywhere. There was a club section on the beach, but you still had to go out very early to get a seat and there was a very little bar service there. We took a tour through Nexus tours to Isla Mujeres. The sales person Erick up sold me to include a beach club experience where we would have a beach chair with umbrella and an upgraded lunch. There were only four umbrellas for about 30 people so of course we didn’t have an umbrella chair and the lunch was extremely basic. Their fabulous desserts they advertised were Jell-O and rice pudding. I told Erick at Nexus tours what happened but they wouldn’t refund any money so basically they lie and it’s a scam so I’m not happy with Majestic elegance hotel for having Nexus tours in their hotel and I won’t use Nexus tours again. Also the room smelled very musty but that happens a lot in Mexico.

The entire trip had about two positives: which were Diana and Alondra in Kids Club. They were absolutely wonderful. My husband and I have a 6 year old and she had so much fun anytime she was there. Food - typical resort food. Breakfast typically had the best food/options. Our room - the first night we got here I discovered our TV remote was broken, it took 3 phone calls to get a new one and I had to walk the broken remote up to guest services because they weren’t answering. Meanwhile, it kept playing the same thing over & over but couldn’t turn it off without the remote. The tub drain was broken, as well as the lights above the end tables. The resort is marketed as family friendly but other than Kids Club it seems to be a big party resort. There are two sides to the resort, “The Club” for 18+ and then the family friendly side. If you stay on the club side you’re given a tour of the resort & you have a butler the entire stay. Family friendly side - left to your own devices. The map they give out needs updated with the days the restaurants are open. The pool water was FREEZING.