TripAdvisor Traveler Rating

Do not stay at this hotel the staff are rude food is shocking and dri ks are extremely poor . Drinks in main lobby bar served in a plastic cup you get from a water machine. Food always cold and tasteless. Rooms not cleaned daily , toilet blocked every day and no water in shower. Looks 10 hours 1 day to get fixed and room key cards had to be reprogrammed several times a day. Hotel management are not good at all if you can find them. Much better hotels out there as Cancun is a lovely spot and each are class.

do not go to this resort it's cater more to local, plus they cut you off of food and drinks at 1 pm regardless of what time you leave the hotel small buffet entertainment ok not great pay a bit more and go somewhere better plus its very windy and the waves were very high on that side of Cancun in December

Overall the hotel is decent. Having been here several times we know what we'll be in for. On our last visit December 2024 started to notice that the food quality was not as good as it's been in previous visits. Also noticed that there may be a staffing issue, not as many servers, bartenders, etc. as in previous visits. We will definately be back to spend some quality time on the beach and to see the smiling faces at the hotel

The place is good and clean and resort is in a nice spot staffs were ok but the snack bar horrible food was very bad plain and no taste same thing everyday horrible chef and no variety cheap simple food. Horrible taste

First time in the resort and had a good time, the pool activities were fun, Jair of the entertainment staff was a good host and attentive. The beach is beautiful and one of the best parts of the hotel as the good location it has. They have shows at night, highly recommended as well. The food could get better, especially on lunch and dinner with more variety would be good.