TripAdvisor Traveler Rating

We arrived on 11/27 for a 7 night stay with a group of 17 people. Kerry Kay, Javena, Laura and Saskia were very welcoming when we arrived and took great care of us. The bellboy from the Beach took us to the star prestige lounge to check in. Not all of our guests had arrived yet. But that didn’t slow them down from getting us checked in and making us feel welcomed! Star Prestige staff had our rooms ready for us and the ladies were amazing. We had to switch a few rooms up and they went above and beyond to make sure we were accommodated. Krystal the bartender on the star prestige lounge was fun and made great drinks! Always smiling! We had dinner two nights at the Italian restaurant and the food was delicious! Whitney was so awesome and took such great care of us both nights we dined at Italian. We had a group of 17 and were a handful but she stepped right in and took care of our group and made us feel like family. She even saw our family the next night at Japanese and ran over to give us all a hug. She was the sweetest! We had dinner two nights at Japanese and Romain was our chef. Again, there was 17 of us and he was so good to us and we requested him the second time and he was just as good as the first and treated us like family as well. Julet was our waitress and she was awesome as well. Food was delicious! Daily at the Prestige beach area we were very well taken care of by Leroy, Kacia, Anastasia and Chad! They were fun, and welcoming each day remembering what we drank and made sure our chairs were set up and drinks flowing always with a smile on their face. They even played good music. All 17 guests enjoyed our beach days with the prestige staff. They are amazing! The pool bartenders/staff were so fun and always smiling. Earl, Oshaine and Jevon were very attentive to us, made great drinks. It’s nice to feel welcomed and seeing their smiley faces. We had Marsha Lee for our daily ambassador. She would stop by the prestige beach area to check on us to see if we needed anything. She was so sweet and very helpful. Suzanne was the afternoon ambassador and oh my goodness did she go above and beyond and make sure every detail of our evenings were perfect. She would deliver our wine we selected to dinner and always had a big smile on her face. Even if it was a last minute request. Taking care of 17 people at once can be challenging and she was so amazing. We wanted to tour the grand so Kerry Kay took us on a nice tour. She is so fun and we just love her. Always smiling and attentive to us! She is like family! Javena was also fun and we had nice visits with her when we hung out in prestige lounge. The spa staff was wonderful! Welcoming each day and there was not a bad massage. All very relaxing! We loved every minute of our stay! The food, staff and resort is amazing. Our room was nice and cold and nice! The resort is a very lovely resort with so many amazing workers. If you haven’t been here you must book! The food is good and many options. Candiece and Yeni were also amazing. Trevaughn was always so happy to take us to and from the selections and Beach. He was so fun! I know I am probably missing names, so many wonderful staff striving to do their best and make our vacation a memorable one! I can’t say enough positive things about everyone. Can’t wait to come back and see all the wonderful staff who made us feel like family. As Kerry Kay would call us… Jamericans????.

We just got back from our 11th trip to Selection Rose Hall Suites, Jamaica. Needless to say, we love this resort. There is so much to like about this resort. It is one of 3 at this location and is family friendly. It is a small 4 level resort that forms a horseshoe open to the ocean. The infinity pool overlooks the beach. There are 4 main restaurants plus the buffet (which unfortunately was closed for renovations, so they moved breakfast to the Steak and Lobster restaurant on the beach). If you stay here you can also access restaurants at the Waves Beach next door. At lunch time, there are often cooks at the pool making jerk pork and chicken and paella, as well as a food truck on the beach. There is a swim up bar at the pool, a bar in the theater, one in the nightclub, as well as a really nice bar in the lobby. The entertainment team leads activities around the pool and on the beach during the day. At night they host shows either on the beach or in the theater, as well as afterhours karaoke and a nightclub. All of the rooms are suites, which mean there is a lot of space, and a balcony. There is ample closet space and drawers and shelves to stash your belongings. The bathroom is spacious and includes a shower as well as a jetted tub. What we really like about this resort are the people. Everyone who works at the resort is very friendly and helpful. Since we have been there a lot, people remember us and treat us like family!! We were lucky enough to be there when they lighted the Christmas tree display in the lobby – it was quite a celebration. We have met so many people from many different places – some we see returning as we do!! The rest of my review is all about the people who work at the resort. We feel they deserve recognition for all that they did for us! I know that I have missed some names, but really, everyone is so nice!! Entertainment team: Kiki, Vanessa, Ruth, Sash, Goody, Quban, Tevin, Stretch, Quwayna. Zeus and Momo who came from the fitness center to do water aerobics. Manager of restaurants : Nickolas Around the pool: Dijon (who made sure the pool was clean and clear), Amanda, Glenise and all the servers Buffet: Simone, Tiana and Rodreka - the hostesses; Dana, Samantha, Ahmaal, Jodi Ann, Raquel, Kelisha, Lashawn who always served with a smile; Ryan and Jimmy who made delicious eggs and pancakes. Steak and Lobster: Antoinette and Toni Italian: Sophia, Lashan, Neita, Wayne , Dadrian Smokehouse: Nickolas and the hostesses whose names I did not get!! Asian: Jahday Lobby Bar: Jules Coffee Bar: Shaun B (provided early morning coffee drinks) Guest Services: Tanya (akaTiny) Green Team: Paul and so many people keeping the beach free of seaweed and trash; trimming bushes and mowing grass; making sure the chairs and table were clean; etc. Photography: Wayne We are members of Iberostar The Club. There are so many people on this team that helped make our vacation magical!! In the Prestige Lounge: Candace; Saskia; Javena; Laura; Susanna; Aldaina(who was in training; Kerry (our Ambassador who checked in with us everyday to be sure we had everything we needed); all those who worked the bar including Alyssa and Jamie. At the beach club: Kacia, Chad, Leroy, Anecia, and others. We are already thinking about our return trip next year!!

Lovely hotel, staff VERY friendly and attentive. Food was very good compared to other places I’ve stayed. Grounds are clean pools are clean.. lots of construction taking place but that was ok few pools out of service. My baby is in a stroller I had no problems getting around lots of ramps and elevators right outside my room.. Christmas decorations are fabulous at night time good music and entertainment. Big up Chioma for being so kind to us, she’s an excellent rep for Iberostarxxx

In the Caribbean, take the star rating with a grain of salt. Just like most “5 star” resorts, it’s a 4 at best. 5 for being very child friendly. 3.5 for everything else. I would like to thank the entire staff for a warm service at the Iberostar Rose Hall. Everybody is very polite and attentive. Special thanks to Shaunavon at the front desk for helping us with the room. Also Gleanese at the pool service- such a pleasant girl. Special thanks to the staff at the Star Camp for being there for the kids. We took the kids to the Star Camp for an hour or two before dinner to play and they loved it. Overall- very family friendly resort. The main pool had a great shallow part where the kids were very comfortable, while we could also swim. Pools could be warmer. Check in process was relatively fast. I politely declined to speak with the concierge at anytime during our stay. Not interested in talking, coupons and the timeshare breakfast at all. Cleanliness of the resort is very good. Overall the property and the rooms are clean. The rooms are specious, although just like the entire hotel, very outdated and not very cozy. The hallways feel like the back of the house (or a hospital). The beach on the other hand is dirty (as in littered) and unpleasant. The resort was being renovated, so the dinner buffet and the kids’ slides were closed. We had to go to the Waves for buffet dinner. Maybe the resort needs to communicate this sort of things clearly on their website. Food- lunch and dinner buffet was just bad, no better word to describe it. I would suggest skipping it altogether. The food was either dry, blend, over-salted or overcooked. Little variety. The restaurants were better. We tried the Italian, Japanese and Greek, Greek being the best one of all. Breakfast buffet was OK. I definitely recommend the One Love Jerk Hut near the Waves for lunch. Best jerk chicken, patties and coco bread on property. Yum. Bars- drinks are ok. Bring your own paper or metal straws though. Jamaica has a ban on plastic straws and this resort has no alternatives. Which makes drinking frozen drinks (or milkshakes) very difficult. Evening’s entertainment - boring and poorly communicated. Had to ask Guest services for showtimes and which shows are playing. Nobody else has the info and the board is confusing. SPA- pretty good, massages too expensive. Just like the entire hotel, needs updating. Plenty of sunbeds available at anytime.

We really enjoyed our vacation here! Kerry our club ambassador was amazing! I’m taking like checking on us each night, ensuring all our wants and needs were met, restaurants recommendations with what the buffet was offering each night! Jamaica owes us nothing! We will certainly be back! Miss Kerry already!