TripAdvisor Traveler Rating

I’m not sure we will be back to Atlantis again next year. Many of the slides were closed our entire stay. The serpent (shark slide) the challenger, the surge, all of the slides at the Mayan temple and all ...of the pool waterfalls were not working. It was worse than last year. Construction by one of the pools every day. Beaches and lagoon dirty.

Horrible in view that too crowded. Extremely expensive and not able To enjoy the water park due to 5-6 cruises that pay for day passes. You will not be able to get chairs and long lines for bad expensive f...ood. They should have an era only for hotel guests and others for day passes.

the Atlantis is a Great hotel for kids. Ok hotel for adults. The property is huge, lots of things to do. I would recommend staying at the Cove. That's the best hotel on the property. The Royal is a bit run...down. Amazing weather. Overall good family experience.

We stayed at the Royal tower. They put us in a room different from what we reserved and couldn’t change it because the resort “was full.” It felt like a Seinfeld episode. While we were there during peak se...ason, the crowds are intense. This is because the resort is large as it is, but also because Atlantis allows cruise day trips for cruise ship passengers with all pool and activity areas also open to the day trippers. There are no options for “hotel guest” only. You have to claim a chair long before the pool opens to guarantee a spot for your family. This sums up the money grab experience that is Atlantis. Any time they can take your money, they do. I know it’s a business, but the money grab is extremely noticeable here. We will go elsewhere on our next Bahamas trip.

We finally took a family trip to the Atlantis and while the water park was enjoyable, there were a few issues that arose. First, most of the food is subpar and this includes higher end such as Fish. Seco...nd, while the rooms had been renovated, there were still touches missing - beat up molding, stained carpet, musty smells at the water station (along with weird tasting water and wet carpets) Third, we had an item stolen during our final hours at the water park. Nothing overly pricey and more of an annoyance. I spent the next hour+ working with the management and security teams to file a report. I asked for compensation and was told that the report would have to conclude before anything could be addressed. That report was supposed to take 10-12 days. After more than 2 weeks, I finally reached out and was then ghosted by their security team when asking for compensation. Another 3 weeks passed and a different team member reached out not being aware of the conversation with similar results. Staying at what are supposed to be higher end resorts should provide a level of customer service that the Atlantis is lacking. The entire issue could have been resolved very easily and within minutes with a simple credit to my account or a couple of drink vouchers. Instead, the management of the Atlantis does not show a care about their clientele and would rather try to push you off hoping that you will go away. While the first two items could have been overlooked and given the property another chance, the 3rd pushed everything over the edge. I can not recommend staying or visiting the Atlantis.