TripAdvisor Traveler Rating

Aquamarine never fails to disappoint. Beautiful resort AMAZING STAFF. Rooms spacious and clean entertainment brilliant food excellent pool area beautiful. The staff here go above and beyond to make your stay special. I will keep returning.

We stayed at the Bahia Principe Grand Aquamarine Nov 26 to Dec 6, 2024. It was our third stay there and again we were very pleased with our vacation experience. We’ve stayed at most of the resorts in the BP complex in Punta Cana and for us, the Aquamarine satisfies our needs best. Positives are it was clean, staff were pleasant and service was generally very good, grounds are beautiful, it seems well maintained, amenities are plentiful, buffet food was tasty with a good selection, rooms are on the traditional side but everything worked fine, pool area(s) are large, beach area is gorgeous, good selection of a la carte restaurants and fare, decent daily and evening entertainment and it’s only 30 minutes from the airport. Moreover, it costs less than the neighbouring “luxury” resorts which have more amenities obviously and have been recently renovated, but other than that are really not much better. FYI, as Privilege Club (resort vacation club) members we are able to use the facilities of all the resorts within the complex except Fantasia, so we do have experience with all the resorts. Negatives are generally few and would include beach is rather crowded and loungers are not easy to find unless you go very early, liquor is mainly domestic with only a few int’l brands (local rum and beer is great), the resort is showing its age, and lounger availability was hit and miss at the pool and there is not enough umbrellas or shady areas. The resort staff and their service truly make the difference for us at this resort and it is an important reason as to why we keep returning. They work so hard! Some who made us feel special include Luciana (pool server), Edwin (waiter at buffet and El Olivia, Ray (animation team), and Edouardo (El Olivia manager) to name a few. The Privilege Club staff we interacted with were outstanding in most cases. Thanks to Dominique, Kepler, Simon, “Batman” and Magadelena. Our next vacation at Aquamarine is already booked. We highly recommend this resort.

Overall ok. Surprised that they no longer provide show caps, bedroom slippers or bath robes even for Privileged Club members. I called the front desk and they said they will bring them over but they never did! It was later told to us that they no longer provide those standard stuff except for Ámbar and Esmerada.

The staff who is likely to receive tips is kind. People at the reception desk or controlling access to restaurants are generally super rude. Jennifer at the desk activated cell data on my wife’s phone to troubleshoot WiFi access. ($100 fee)

It would take only minor changes to truly make this a 4 star resort. They need to clean up the poolside table and chairs. They are dirty, and often we found drink cups and spills from the day before. The chairs are in good shape for the most part, but dirt marks everywhere. They do have a great beach, and pool service staff. Juan Antonio from the pool crew is just fantastic. Luciana was also very good. Overall good service from all the staff. Food is good, our favourite a la carte was the limbo, we ate there 3 times. The buffet service was sometimes a little frustrating as the staff often overlooked people seated ahead of others for things like water, coffee, and wine.