Overview
The 24-hour all-inclusive Barceló Maya Caribe, part of the Barceló Maya Grand Resort, offers 414 rooms and suites, eight distinct restaurants, eight bars, four pools, children’s water park, bowling alley, shopping center, theatre and eight meeting rooms. Guests also enjoy full access to the Barceló Maya Beach, Barceló Maya Colonial, and Barceló Maya Tropical. Premium Level accommodations feature the best location guaranteed at the Resort, unlimited access to specialty restaurants (upon availability) and much more. Live up to more at Barceló Maya Caribe.
*This hotel is available from both Cancún International Airport and Tulum International Airport.*
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3:00 p.m.
Check out
12:00 p.m.
Rooms
414
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Ceiling fan
- Terrace or balcony
*Rooms may be assigned in the Beach, Caribe, Colonial or Tropical section of the Barceló Maya Grand Resort.
- 1 king bed, or 2 double beds
- Oceanfront
- No more than 5 guests in the room
- 1 king bed, or 2 double beds
- Oceanfront
- Caribe section
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 5 guests in the room
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Ceiling fan
- Terrace or balcony
Premium Level amenities include;
- Private check in and check out in exclusive Premium Level area.
- Personalized concierge services.
- Bottle of sparkling wine upon arrival.
- Nightly amenity in room.
- Priority reservations at a la carte restaurants (subject to availability).
- Exclusive Premium Level Lounge with international drinks, canapes, continental breakfast, books, newspaper and complimentary internet.
- Complimentary local calls, room service and late check out.
- 20% discount at the spa and beauty salon (restrictions apply).
- Access to the hydrotherapy area in the Spa (1 hour daily)
- Express laundry service with regular charge.
*Rooms may be assigned in the Beach, Caribe, Colonial or Tropical section of the Barceló Maya Grand Resort.
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- Minimum 1 adult, maximum 4 adults
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- 24 hour room service
- The minimum age requirement is eight years old in Swim Up rooms at Barcelo Maya Caribe.
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Ceiling fan
- Terrace or balcony
Premium Level amenities include;
- Private check in and check out in exclusive Premium Level area.
- Personalized concierge services.
- Bottle of sparkling wine upon arrival.
- Nightly amenity in room.
- Priority reservations at a la carte restaurants (subject to availability).
- Exclusive Premium Level Lounge with international drinks, canapes, continental breakfast, books, newspaper and complimentary internet.
- Complimentary local calls, room service and late check out.
- 20% discount at the spa and beauty salon (restrictions apply).
- Access to the hydrotherapy area in the Spa (1 hour daily)
- Express laundry service with regular charge.
*Rooms may be assigned in the Beach, Caribe, Colonial or Tropical section of the Barceló Maya Grand Resort.
- 1 king bed, and 2 sofas
- No more than 3 guests in the room
- Minimum 1 adult, maximum 3 adults
- 1 king bed, and 2 sofas
- Minimum 1 adult, maximum 3 adults
- Maximum 1 child
- No more than 3 guests in the room
- 24 hour room service
- The minimum age requirement is eight years old in Swim Up rooms at Barcelo Maya Caribe.
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Ceiling fan
- Terrace or balcony
Premium Level amenities include;
- Private check in and check out in exclusive Premium Level area.
- Personalized concierge services.
- Bottle of sparkling wine upon arrival.
- Nightly amenity in room.
- Priority reservations at a la carte restaurants (subject to availability).
- Exclusive Premium Level Lounge with international drinks, canapes, continental breakfast, books, newspaper and complimentary internet.
- Complimentary local calls, room service and late check out.
- 20% discount at the spa and beauty salon (restrictions apply).
- Access to the hydrotherapy area in the Spa (1 hour daily)
- Express laundry service with regular charge.
*Rooms may be assigned in the Beach, Caribe, Colonial or Tropical section of the Barceló Maya Grand Resort.
Amenities
Aerial View
Pool
Barcy Waterpark
La Fuente Restaurant
Bowling Centre
U Kids Spa
Location
Reviews
TripAdvisor Traveler Rating
BEWARE!!!!!! Don’t make the same mistake and book here!
Dominika C on Apr 26, 2025
I honestly had high expectations based on the photos and other reviews, but my stay at Barceló Maya Caribe was beyond disappointing. From the moment we arrived, the front desk staff were rude and made us f...eel like we were bothering them by checking in. The food at the buffet was another huge letdown. It was the same bland dishes every single day — cold, flavorless, and definitely not fresh. Trying to get a reservation at the restaurants was a nightmare too; everything was “full” even though half the tables were empty. Worst part? The service. Staff at the bars and restaurants seemed completely uninterested in helping guests unless you were handing out big tips constantly. Even basic drinks took forever, and multiple times our orders were completely wrong. For what we paid, this was absolutely not worth it. Would not stay again, and honestly, I would warn anyone considering this place to rethink it. When we talked to manager Carlos Lopez he was unprofessional, and very aggressive. BEWARE!!!!!
Horrible Experience – Worst Management I Have Ever Encountered
Masoud F on Apr 26, 2025
Warning to Future Guests: Unprofessional and Dishonest Management at This Resort (Ernesto Wong Placers & Juan Carlos Lopez Gabriel) As an experienced traveler who has visited countless hotels and resorts ...across the world, I can confidently say that my experience at this resort was among the worst I have ever endured. The behavior of the management—specifically Ernesto Wong Placers and Juan Carlos Lopez Gabriel—was not only shockingly unprofessional but downright dishonest and insulting. During my six-night stay, I was repeatedly disturbed by a loud party taking place directly on the resort property. Despite calling the front desk at 4:00 AM, no action was taken. When I personally approached the security staff at 4:30 AM, they refused to intervene and had the audacity to laugh and mock my concerns as I walked away. This behavior alone was inexcusable. The noise and disruption continued for four consecutive nights, each time accompanied by hollow assurances from the staff that it would be addressed. It never was. On the fifth day, I demanded to speak with a manager. Ernesto Wong Placers finally spoke with me but showed a complete lack of professionalism, responding dismissively with, “What do you want me to do about it?” When I requested contact information for the General Manager, I was stonewalled for hours. Only after persistent demands did they provide information, which turned out to be another blatant lie. Instead of giving me the General Manager’s details, I was given the contact for Juan Carlos Lopez Gabriel, an assistant—not the person in charge. The level of deception and disregard for guests shown by both Ernesto Wong Placers and Juan Carlos Lopez Gabriel is appalling. Their willingness to lie, their refusal to take responsibility, and their disrespect for guests’ basic rights should be a serious red flag to anyone considering this resort. I strongly urge future travelers to think twice before booking here. A beautiful property means nothing when the people running it are willing to lie to your face and treat you with such disrespect. Choose another place where honesty and professionalism are still valued.
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