TripAdvisor Traveler Rating

We stayed in November, 2 couples, booked together, paid together and arrived together. On arrival, we were told we were in different blocks, whilst at reception, a family were complaining they had no hot water in one block, and another couple were complaining, as vegetarians, they were given Pork, Alarm bells started ringing. After a lengthy discussion it was agreed that we would go back to reception the following morning and be allocated rooms in the same block. On entering our room, it smelt damp and mouldy, there was a puddle of water on the floor from the air con, with long dark hair in it, defiantly not me, I'm blonde! The shower was also dirty. Our friends room, was a narrow shoe box. We continued the night and slept well, Beds and pillows are lovely. In the morning we went back to reception to be told the hotel was full, and no other rooms were available for us, so after another very lengthy conversation, 2 rooms magically appeared in the same block, next door but 1 to each other. Finally we could relax in block 15, ground floor, with the swim up pool, which is freezing, by the way. The beach is an 8- 10 minute walk from this block, through the rain forest, which is beautiful, or the Taxi buggy, was always around to hop on. The drivers were lovely. For the first few days the we had to chase for the maid to come in, as we were getting missed. The main pool at the beach is lovely, although cold, we struggled to find sun loungers and on the Beach too, so resorted to early beach runs to save sun loungers. The Beach is also lovely, sea is a bit rocky. The staff round the pool are fabulous, and will supply you with drinks all day, and work extremely hard. There are several different choices for lunch and normally a themed lunch going on, the beach BBQ was my favourite, but be quick. Had an issue at the beach, which Andres sorted out and resolved promptly, he was great, brightly dress and always happy. The restaurants are ok, you have to be prepared to wait for a table, maybe an hour, but we went earlier and factored the wait in, and had a drink 1st. We we're extremely disappointed with the Mexican restaurant, in Mexico, it was bland and boring. The Thai was lovely. the French and Italian restaurants were ok. The buffet was about the best of all, lots of choice and no waiting, just had to ask for Salt & Pepper every time. The Gin bar was also great, made my way through the great selection. There is not enough outside seating for the evening entertainment, so you end up standing up watching shows, or walking round looking for a seat for ages. The entertainment was ok, nothing special. My husband had a problem with the beer, he said the pipes were not clean, so asked for cans, which eventually he got. Most of the staff are friendly, reception need a little lesson on smiling. I am disappointed with the hotel as i was very excited to go, but i think it is just too big for us. Especially with the Residences side to it. There is also nothing outside the gate to walk to, just a 7 Eleven a 15 minute walk away. Would i go back. NO.

My partner and I stayed at the Fives from December 1st to 7th 2024 and had a wonderful time. Pros : - Very clean and chic resort - Modern room (we were in the most recently constructed villa) - Nice and welcoming staff (shout out to Angel-Gabriel and Andrea) - Entertainment every night (we loved karaoke night!) - Fun activies like aqua-zumba and spirit tasting - Excellent choices of food in buffet as well as à la carte restaurants (our favorites were Koh Thai and Arezzo) - Lots of trees and flowers - Restaurants and bars everywhere - Specialty cocktails - Beautiful beach and lots of pools - The gym was well equipped for cardio and powerlifting - LGBTQ+ friendly Cons : - Lots of children - Few options in à la carte restaurants for vegetarians, pretty much none for vegans - Some bad odors on the resort because of the jungle/stagnant water of the cenotes - We had to move from the beach on our last day because they were setting up tables for a wedding (there were weddings everyday during our stay) - Ice cream and coffee bars not included in the all-inclusive package - Not a nightlife/club resort

This resort thought of everything, providing wonderful little touches throughout our stay! The evening entertainment at The Plaza area was enjoyable, with a wonderful variety during our stay. All of the staff is friendly and attentive!

Amazing hotel with a mix of jungle and stunning beach. Monkeys, Coatis, raccoons and all sorts just going about their day. Food was wonderful, we loved the Italian, yes there was a wait but worth it and for lunch Natura restaurant by the adults only pool. The staff could not do enough to look after you and work tirelessly to make your stay amazing. I read some negative comments before I went and I can honestly say ignore them. We would definitely return.

This resort is a dream destination for anyone seeking a blend of indulgence, wellness, and beachfront bliss. The food was amazing! They had different themed buffets every night and they have a good selection of restaurants with different cuisines as well. I especially loved eating delicious ceviche by the beach! The wellness activities were equally impressive. We loved the couple’s massage lessons. Yoga classes with NRG2GO overlooking the ocean added a tranquil start to each day, with a skilled instructor catering to all experience levels. They also had a pickleball net which me and my girlfriend loved as we have recently become addicted to the sport. The beach was stunning, perfect for lounging or a refreshing swim or playing beach volleyball. With exceptional service and a peaceful atmosphere, this resort delivers a wonderful escape. We left feeling deeply nourished, relaxed, and eager to return!