TripAdvisor Traveler Rating

Overall good service, clean hotel with nice food/drink. This hotel is in the heart of Player Del Carmen so expect lively and vibrant. If you are looking for a quite slow paced holiday this will not be the hotel for you. We enjoyed our stay and embraced the party atmosphere but still managed to catch some peace by the “quiet side” of the main pool during the day. There is a small beach front but it is not a scenic as other more rural hotels I have been to.

Love it, Wish the beach was better but that isn't their fault. We had a great time. The food was awesome including the room service. Great location for going to 5th ave and shopping.

Our stay at the Alltra was very good! But.. one little hiccup that the hubs and I laughed about was that we were there celebrating an anniversary, and we told them that, but we had “happy birthday” gifts to our room!! But they did give us a room with a FANTASTIC view!!! Overall the drinks were plentiful, sunrises were breathtaking, food was very good, in the 3 restaurants and the buffet. Pool was sparkling and the foam parties were a big hit!! No children running around was a huge bonus as we’ve been on many cruises and there are many young ones running around. We even had sushi in the calming pool area and that was fantastic as well. We did not go to the gym, but that’s because we went running every morning. We were on the Ave. Constituyes side and we heard music a few times coming from people on the pier next to us, but nothing bothersome to us. Quinta Avenida was just a short walk away, with so much to see there. Beach was nice, not too much seaweed as in other seasons. Overall we will likely return, and maybe try to get our same room because we loved it so much!!!

I overall enjoyed my stay with Wyndham Alltra Playa Del Carmen. The staff was friendly, food was good, and any minor hiccups that we had were taken care of immediately. Then they followed up to make sure our concern was addressed to our satisfaction. We were able to get bookings with the restaurants. They had a wide variety for people's food allergies. I actually had a back issues and the Italian restaurant made sure that I was comfortable. The hotel needs to be renovated. Id give 5 star with one exception. We booked the "walkout beach" room. I have always wanted to stay at a location where we just walked out. So we paid extra. I was SEVERELY disappointed. When I brought it to the check-in staff & when I was checking out, they acknowledged my concern and agreed photos do not represent the actual amount of beach. They said that it was the Wyndham photos. So staff knows its an issue that has brought up before by other guests and nothing has been done? That border lines on false advertising. Question is would I stay here again. Maybe. Probably head next door to the Hilton where hotel is updated, food and friendly staff, and hotel room actually represents what you get.

Very nice location for view although there is not closely that much sand beach as in their photos. Be prepared to have the Buffet inexistent as we had it for 3 days out of 4. Also they advertised 3 a la carte restaurants for dinner . Turned out 2 of them were closed randomly throughout our stay. Workers were very apologetic. Management didn’t care. No show to talk.