Overview
The Iberostar Waves Paraiso del Mar is a luxurious family friendly hotel located alongside the beautiful Mayan Riviera. There are plenty of ways to have fun on and off the water, enjoy snorkeling, kayaking etc. or unwind and relax by the lake-style pool or the beautiful turquoise ocean.
Unlimited access to the facilities at sister hotel Iberostar Waves Paraiso Beach. Day pass from 9am to 6pm included at Iberostar Waves Quetzal and Iberostar Waves Cozumel (transportation not included)
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
388
Inclusions
- Daily activities
- Round-trip airport transfers
- Gratuities
- Unlimited access to the facilities at sister hotel Iberostar Waves Paraiso Beach. Day pass from 9 am to 6 pm included at Iberostar Waves Quetzal and Iberostar Waves Cozumel (transportation not included)
- Online or mobile check in available
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Jungle view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Jungle view
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Ceiling fan
- Climate control
- Coffee maker
- Seating area
- Smoke-free
- A/C
- Bottled water
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- TV
- Coffee maker (on request)
- Bathroom with shower or bath
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Ceiling fan
- Climate control
- Coffee maker
- Seating area
- Smoke-free
- A/C
- Bottled water
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- TV
- Coffee maker (on request)
- Bathroom with shower or bath
- 1 king bed, or 2 double beds
- Garden view or Jungle view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view or Jungle view
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Ceiling fan
- Climate control
- Coffee maker
- Seating area
- Smoke-free
- A/C
- Bottled water
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- TV
- Coffee maker (on request)
- Bathroom with shower or bath
- 1 king bed, or 2 double beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Oceanfront
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Ceiling fan
- Climate control
- Coffee maker
- Seating area
- Smoke-free
- A/C
- Bottled water
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- TV
- Coffee maker (on request)
- Bathroom with shower or bath
- 1 king bed, and 2 double beds
- Garden view or Jungle view
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Garden view or Jungle view
- Minimum 2 adults, maximum 6 adults
- Maximum 4 children
- No more than 6 guests in the room
- Balcony
- Ceiling fan
- Climate control
- Coffee maker
- Seating area
- Smoke-free
- A/C
- Bottled water
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- TV
- Coffee maker (on request)
- Bathroom with shower or bath
- 1 king bed, or 2 double beds
- Jungle view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Jungle view
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- A/C
- Bottled water
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- TV
- Coffee maker (on request)
- Bathroom with shower or bath
Amenities
Beach Aerial
Beach Chairs
Beach Bar
Main Pool
Kids Pool
Lobby
El Rodizio
Carousel
Wedding Facilities
Location
Reviews
TripAdvisor Traveler Rating
Disappointing Experience
fedehauer (Innsbruck, Austria) on Dec 11, 2024
We have visited several Iberostar hotels before, but this was our first experience as members of The Club. Supposedly, this should guarantee a higher level of service, but it turned out to be the opposite. From the moment we arrived, the service at reception was unprofessional and unfriendly (though not all staff members were like this). We wanted to extend our stay, and instead of making the process easy, we wasted hours of our vacation calling from the reception phone, only to receive no confirmation. First, we were told to send an email, then we were directed to call The Club, who in turn sent us back to the membership hotline. The lack of communication and bureaucracy was infuriating. In the end, we had to manage everything ourselves online. Throughout our stay, we were constantly sent from one place to another without real solutions. The lack of organization and customer service was frustrating and evident. When we were finally checking out, we had another bad experience. After waiting a long time for someone to bring our luggage, we requested a ride to the hotel entrance. The staff member told us we’d have to wait 15-20 minutes without even checking if someone was available. As we walked toward the entrance with our luggage, a completely empty golf cart passed us by, clearly heading to pick up guests, yet the driver didn’t even think to stop and offer us a ride. As members of The Club, we were also offered a cocktail-making class. The only information given by the reception was that we were required to sign up, and if we didn’t attend, we would be charged $10 USD. On the day of the class, we showed up at the designated time and checked in with the staff member there. She assured us they were running late and that she would let us know when it started. A few minutes later, my partner noticed the class had already started without us being informed. We approached the area and found that they hadn’t even prepared enough chairs for everyone. A kind couple gave up their seats for us so we could sit down. Additionally, my partner inquired about organizing a wedding at the resort. The receptionist’s response was, “Oh, I don’t know; I need to call someone.” She made a call, but no one answered. Her follow-up was, “They’re not answering; I’ll send the information to your room or by email later.” After practically begging for information, we finally received an email four days later. With that level of disorganization and lack of urgency, our enthusiasm for planning such a special event disappeared entirely. The promised benefits for The Club members, like easy transportation with golf carts, were practically nonexistent. The majority of the staff were unsympathetic, unhelpful, and disorganized. In summary: a deeply disappointing experience, especially considering our expectations as The Club members. The lack of customer service, communication, and organization desperately needs improvement. That said, not all staff members were this way. Guadalupe, the housekeeper, was an absolute delight, and Ángel from reception provided excellent service. Their professionalism and kindness stood out in contrast to the rest of our experience, and we genuinely appreciated their efforts.
Animation team
Karla R on Dec 06, 2024
An incredible experience at this hotel! The facilities are excellent, but what really made the difference was the animation team. Always attentive, fun and with activities for all tastes. Special mention for Antonio who with his energy and charisma made us feel at home and was key to an unforgettable vacation. Thank you, team!”
Vacation Offers
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Receive up to $800 in resort coupons with a minimum stay at select all-inclusive Iberostar Hotels & Resorts in Mexico and the Caribbean.
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