TripAdvisor Traveler Rating

My experience was mixed. Valet upon arrival was kind, and hotel check-in was very friendly. That's about where it ends. The 1823 restaurant leaves a lot to be desired. Staff are mediocre, alcohol selection... is awful, bar tender couldn't make anything wrong asked for (not a full bar), we asked what kind of coffee they served and the answer was "some generic kind." Pool was small and crowded. There was only one seating area outside, and that was by the pool, and the cushions were flat. Rooms are very noisy. Sink water pressure on full blast was a strong trickle at best. The breakfast buffet is $31. Way too much. Had to wait for one valet person when we arrived at the hotel last night from dinner. This morning, we were asked to pick up our valet in the garage due to a wedding. Guy brought the car and didn't ask to help put our luggage in (I was with my 80 year old mom) and no direction on how to exit the garage. For Hyatt Brand, I was really disappointed. So was another guest we spoke with. Kids bouncing basketballs in the lobby next to the restaurant while you're trying to eat, dogs barking during check in right near restaurant. No one said anything to them. The hotel is old and needs better management and an efficiency expert. I will not stay here again.

Went for a little weekend get away with my wife and it was nice and relaxing. Room was great and the bed was very comfortable. Had an amazing city view from which I watched the sunrise the next morning out... of the big windows. Very peaceful stay and I’m already planning the next one.

What an incredible surprise! Despite being right next to the airport you don’t hear a thing. The secluded location give you both privacy while being close to everything. The rooms were bright and large,... great accommodation and great staff. I was lucky to be upgraded to a bay room king room which was very nice and serene. I visited the hotel attending an onsite conference, and every room and food service for the 3 days have been one of the best if not the best in my experience. Thank you for a wonderful stay and very attentive service even to a very large group!

This is my 2nd time visiting the Grand Hyatt . I had a wonderful stay, beautiful hotel, with 2 great restaurants, 2 pools, and conveniently located, staff is very helpful & friendly! The only thing I miss...ed was my morning boardwalk stroll; the boardwalk is still out of order due to damage from the hurricane last year.

Everything from the rooms, to the food, to the pools was awesome! I would recommend anyone stay here for any reason! We will definitely be back in the future! I'm excited to have breakfast there again, the... avocado toast and freshly squeezed orange juice was delicious!