TripAdvisor Traveler Rating

Staff made our Taylor Swift experience even better w special gifts, a Swifty Scavenger hunt, a room to do friendship bracelets before the concert… just GREAT! And the hotel is high end, clean, and beautiful. No opportunity to try good or pool or hot tub—next time!

I want to start off saying it is a very nice hotel in a great location. Unfortunately, when I woke up, I found a bug on my bed. I squished it and then proceeded to take a picture with google lens to identify what it was since I'd never seen a bug like it before. I was freaked out when it said that it was a bedbug and promptly called the front desk. They assured me that they would move me to a different room, and clean/sanitize our belongings. They did what they promised while we were at my son's sporting event and had our cleaned belongings brought to us in our new room later that day. I was later contacted by email claiming that their specialist had found no bug or bug breeding area in room #917, which I find hard to believe since the bug I found was full grown. I am happy with how they provided a different room and cleaned our belongings, but still feel that for $290/night, I shouldn't have had to deal with bedbugs and there should have been some type of compensation for the inconvenience they caused.

The hotel went all out for the final stop of the Eras tour including- bead making, photo stations, welcome chocolates, specialty drinks and food, special spa packages, etc! The staff did an incredible job making sure guests had good time leading up to and after their concert. The property was clean, quiet, and had helpful staff. We had never stayed here before but when we are in Vancouver again we definitely will! Thank you!

We went for the Taylor Swift concert. The hotel decor felt a little dated but it is in a fabulous location. And the staff were very attentive and helpful. They even had an itinerary for the weekend. Since the hotel rooms were super expensive that weekend, it would have been nice to have complimentary rain ponchos for the walk to and from the concert. Just a little something that acknowledges the fact that we are probably paying 5x regular rate because of the concert.

We visited for the last weekend of the Eras Tour and we were blown away by the hotel and all of the thoughtful perks they provided. From Themed activities and gifts to cocktails and other services leaning in to the Eras and Swiftie Theme. There was even a photo op ballroom with balloons themed by different Eras.