Hard Rock Hotel Riviera Maya
Riviera Maya 5.0
Overview
Just off the azure waters of the Caribbean Sea, the all-inclusive Hard Rock Hotel Riviera Maya is nothing short of the ultimate crowd pleaser. Live it up with world-class shopping and endless style. Hit the Roxity Kids Club™, or channel your inner awesome and head to Heaven Eden— an adults-only expanse with stunning pools, lavish spa treatment rooms, and access to signature golf courses by Jack Nicklaus and Robert von Hagge. Bottom line, it's all top-shelf. Enjoy!
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
1264
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Hacienda section
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
- 1 king bed, and 2 double beds
- Garden view or Resort view
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Garden view or Resort view
- Hacienda section
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 6 guests in the room
- Balcony
- Jetted tub
- Two connecting rooms with an adult minibar with soda, bottled water and domestic beer.
- Xbox 360, DVD player , L'Oreal Kids Bath and kid friendly minibar with juice and soda.
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
- 1 king bed, or 2 double beds
- Resort view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Resort view
- Heaven Eden section
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- Balcony
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
- 1 king bed
- No more than 2 guests in the room
- Heaven Eden section
- 1 king bed
- Heaven Eden section
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Jetted tub
- Pillow menu
- Exclusive phone concierge service and select in-room dining menu
- Private check-in, late check-out and early check-in subject to availability
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
- 1 king bed, and 2 double beds
- Ocean view
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Ocean view
- Minimum 1 adult, maximum 6 adults
- Maximum 4 children
- No more than 6 guests in the room
- Balcony
- Jetted tub
- Access to a private sky terrace, lounge chairs, and hot tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
Amenities
- Accessible rooms only available in select room categories. Contact WestJet Vacations for further information.
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Child care services available ($)
- Children’s pool
- Playground
Kids Club
Playground Paradise
Activities include playing in the giant ball pit, crossing the crocodile river, gliding on the mini zip line, and sliding down various slides. This is in addition to the obstacle structure, which consists of an elevated obstacle circuit at 12 feet (3.65 m) high with varying levels of difficulty.
Ages:
Toddlers: 0-3 years old (always accompanied by a parent/guardian)
Soft play & slides: 3-12 years old (liability waiver required)
Obstacle course: 6-15 years old (liability waiver required)
Operation:
To use the obstacle course, slides, and soft play area, parents must read, agree to, and sign the Vibe City liability waiver. No child may enter the areas without the supervision of a parent or guardian.
Rules, restrictions, and occupancy capacities are in place. Please see Vibe City Staff for more details.
- Children ages: 4 to 12
- See the Show
Type | Amenities | |
---|---|---|
Lobby Bar | Bar, Lobby bar | |
Swim Up Bar | Bar, Swim-up bar | Open air |
Pool Bar | Bar, Pool bar | Open air |
Beach Bar | Bar, Beach bar | Open air |
Lounge | Bar, Lounge | Live music, Open air |
Wine/Martini Bar | Bar, Wine/martini bar | Bottle service, Live music |
Music Lounge | Bar, Music lounge | Dance floor, Live music |
Heaven | Nightclub | Dance floor, Live DJs |
Lobby Bar | ||
Type | Bar, Lobby bar | |
Amenities | ||
Swim Up Bar | ||
Type | Bar, Swim-up bar | |
Amenities | Open air | |
Pool Bar | ||
Type | Bar, Pool bar | |
Amenities | Open air | |
Beach Bar | ||
Type | Bar, Beach bar | |
Amenities | Open air | |
Lounge | ||
Type | Bar, Lounge | |
Amenities | Live music, Open air | |
Wine/Martini Bar | ||
Type | Bar, Wine/martini bar | |
Amenities | Bottle service, Live music | |
Music Lounge | ||
Type | Bar, Music lounge | |
Amenities | Dance floor, Live music | |
Heaven | ||
Type | Nightclub | |
Amenities | Dance floor, Live DJs |
Minimum age restrictions apply, picture ID required.
All shows, nightclubs and attractions are subject to change.
Check-out time: 12 p.m.
Wi-Fi
- Lobby
- Room
Internet
- In room wired
- Business centre
Type of restaurant | Type of cuisine | Open for | Additional Information | |
---|---|---|---|---|
The Market | Buffet | International | Breakfast, Dinner, Lunch | |
Pizzeto | Snack bar | Italian | Lunch | |
Frida | À la carte | Mexican | Dinner | |
Zen | À la carte | Asian | Dinner | |
Toro | À la carte | Grill/steak house | Dinner, Lunch | |
Ciao | À la carte | Italian | Dinner | |
Le Petit Cochon | À la carte | French | Dinner | Adults only |
Caffeto | Snack bar | Coffee and Pastries | Breakfast | |
Float | Snack bar | Coffee and Pastries | Snacks | |
Dive | Snack bar | Coffee and Pastries | Snacks | |
Los Gallos | À la carte | Mexican | Dinner | |
Umo | À la carte | Mexican | Dinner | Adults only, Dress code, Reservations required |
Wai | À la carte | Thai | Dinner | Adults only, Dress code, Reservations required |
The Market | ||||
Type of restaurant | Buffet | |||
Type of cuisine | International | |||
Open for | Breakfast, Dinner, Lunch | |||
Additional Information | ||||
Pizzeto | ||||
Type of restaurant | Snack bar | |||
Type of cuisine | Italian | |||
Open for | Lunch | |||
Additional Information | ||||
Frida | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Mexican | |||
Open for | Dinner | |||
Additional Information | ||||
Zen | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Asian | |||
Open for | Dinner | |||
Additional Information | ||||
Toro | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Grill/steak house | |||
Open for | Dinner, Lunch | |||
Additional Information | ||||
Ciao | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Italian | |||
Open for | Dinner | |||
Additional Information | ||||
Le Petit Cochon | ||||
Type of restaurant | À la carte | |||
Type of cuisine | French | |||
Open for | Dinner | |||
Additional Information | Adults only | |||
Caffeto | ||||
Type of restaurant | Snack bar | |||
Type of cuisine | Coffee and Pastries | |||
Open for | Breakfast | |||
Additional Information | ||||
Float | ||||
Type of restaurant | Snack bar | |||
Type of cuisine | Coffee and Pastries | |||
Open for | Snacks | |||
Additional Information | ||||
Dive | ||||
Type of restaurant | Snack bar | |||
Type of cuisine | Coffee and Pastries | |||
Open for | Snacks | |||
Additional Information | ||||
Los Gallos | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Mexican | |||
Open for | Dinner | |||
Additional Information | ||||
Umo | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Mexican | |||
Open for | Dinner | |||
Additional Information | Adults only, Dress code, Reservations required | |||
Wai | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Thai | |||
Open for | Dinner | |||
Additional Information | Adults only, Dress code, Reservations required |
- Rooms: 1264
- Renovated in: 2013
- Eco-friendly hotel
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site ($)
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
- Water circuit
- Beach front
- Private beach
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations not required, dress code in effect)
- Unlimited domestic and premium drinks
Pools
- Adults only pools: 1
- Jetted pools: 5
- Kids pools: 1
- Outdoor pools: 6
- Cabanas: Included
- Water slides: Included
- Waterpark: Included
Water sports
- Non-motorized watersports: on site
- Snorkeling: on site
Other sports
- Aerobics: on site
- Bicycles: on site
- Climbing wall: on site
- Tennis courts: on site
Other activities
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
- Intro scuba lessons in the pool
- Located within Vibe City at the Hard Rock Hotel Riviera Maya, Bounce Town is a exciting trampoline area where fun knows no bounds. The variety of interconnected trampolines and the acrobatics zone offer a unique and adrenaline-filled experience for all participants. Here are the operational details: HOURS • 10:00 am - 8:00 pm every day AGES • From 10:00 am - 12:00 pm, ONLY children aged 3 to 6 years may use the area. They must be accompanied by an adult who will stay with them during their activity time. • From 12:00 pm - 8:00 pm, ONLY adults and children who meet the minimum height requirement of 4 feet or 1.2 meters may use the area. DRESS CODE • Swimsuits are not allowed • Bare feet are not allowed • Dry clothing is required • Socks are mandatory
- 24 hour front desk
- ATM available ($)
- Baggage check
- Business centre
- Catholic wedding chapel available ($)
- Currency exchange available ($)
- Giftshop available ($)
- Laundry services available ($)
- Medical services onsite available ($)
- Meeting facilities available ($)
- Multilingual staff
- Parking available ($)
- Photo shop available ($)
- Tour desk
- Valet parking available ($)
- Wedding chapel available ($)
- Wedding facilities available ($)
- The Bowling Alley available ($)
Entrance
Aerial View
Aerial View
Hacienda Beach
Eden Beach
Beach
Cove
Hacienda Pool
Heaven Pool
Heaven Pool
Kids Pool
Kids Pool
Heaven Lounge
Eden Bar
Float Bar
Sun Bar
Caffeto Rojo
Pizzeto
Ciao Restaurant
La Isla Restaurant
Wai Restaurant
Cavern Teen Club
Escapology
Bowling
Bowling
Bounce Town
Laser Tag
Playground
Body Rock Gym
Body Rock Gym
Rock Spa
Rock Spa
Chapel
Meeting Space
Location
Reviews
TripAdvisor Traveler Rating
4.5 Excellent
-
Cleanliness 4.5
-
Location 4.5
-
Rooms 4.5
-
Service 4.5
-
Value 4.5
Mi Cumpleanos in Hard Rock
Elaine R on Jan 11, 2025
I had a fabulous experience to celebrate my birthday trip. Daniela, braulio y Roberto all treated me so well. Daniela went out of her way and made me a hat. I was so appreciative of all they did. The entir...e staff was wonderful. The foods and drinks were awesome!
Very disappointed
Z6000IZrobertob on Jan 11, 2025
My wife and I have been to this resort six times over the years. There are many features we love about it, so it was one of our favorites. That’s why I’m sorry to say that this may be our last trip to it, ...unless some changes are made, because it has degraded consistently and significantly from visit to visit. During this past visit I would give the resort three stars out of five, at best. But let me start with the Good: We are Hall of Fame Legendary members so, as such, have the services of a butler. It’s something I didn’t think I needed until I had it. This trip our butlers were Erika and Mauricio, and they were both phenomenal. I can’t thank them enough for all their help and attention. We also had the pleasure of meeting Elias, who is the head butler at the resort. He was also incredibly helpful and attentive. So, I will emphasize that my negative comments are NOT a reflection on them. I will say that the entire resort staff is excellent, but some always go above and beyond. This includes the staff at Faro, especially Maria the manager, hostesses Paola and Cinthia, and our waiters Paola and Francisco. We loved Frida, the Mexican restaurant in the family section. The food was great, as was the service. Thank you, Viridiana, Willy, and Flor. I also want to recognize Cesar, our waiter at the members-only beach. The Bad: The resort went from three adults-only restaurants to two, and one, Wai, was closed all week. That left one adults-only restaurant, alternating menus, one day Umo and one day Wai. It was so crowded, and apparently understaffed, that it took 40 minutes once we were seated before anyone came over to offer us drinks, including water. I got up and went to the bar, but that was not much better. There was one bartender making all the drinks for the restaurant and the people sitting at the bar. It took me over ten minutes to get a drink. One night we ate at Le Petite Cochon, which some time back was also adult-only, but no longer. It was crowded and very noisy. Even though we had reservations we had to wait over 20 minutes to be seated. Then once inside it took at least 10 minutes for our waiter to come over to take our drink and food order. Our drinks came fairly quickly, but 35 minutes went by before we even got bread at the table. When I said the place is degrading, I was not exaggerating. The members-only beach has at least two less umbrellas than the last time we went. It was not enough then, let alone now. Two of the ones left were broken where the fabric attaches to the frame, so the fabric would lift and not provide much cover. For what it costs to stay here, you’d think they could afford a few new beach umbrellas. While they’re at it, I would also recommend they invest on a few more small plastic tables. Two for the entire beach is clearly not enough.
Ready to find your next getaway?
Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.