Overview
Just off the azure waters of the Caribbean Sea, the all-inclusive Hard Rock Hotel Riviera Maya is nothing short of the ultimate crowd pleaser. Live it up with world-class shopping and endless style. Hit the Roxity Kids Club™, or channel your inner awesome and head to Heaven Eden— an adults-only expanse with stunning pools, lavish spa treatment rooms, and access to signature golf courses by Jack Nicklaus and Robert von Hagge. Bottom line, it's all top-shelf. Enjoy!
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
1264
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Hacienda section
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
- 1 king bed, and 2 double beds
- Garden view or Resort view
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Garden view or Resort view
- Hacienda section
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 6 guests in the room
- Balcony
- Jetted tub
- Two connecting rooms with an adult minibar with soda, bottled water and domestic beer.
- Xbox 360, DVD player , L'Oreal Kids Bath and kid friendly minibar with juice and soda.
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
- 1 king bed, or 2 double beds
- Resort view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Resort view
- Heaven Eden section
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- Balcony
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
- 1 king bed
- No more than 2 guests in the room
- Heaven Eden section
- 1 king bed
- Heaven Eden section
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Jetted tub
- Pillow menu
- Exclusive phone concierge service and select in-room dining menu
- Private check-in, late check-out and early check-in subject to availability
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
- 1 king bed, and 2 double beds
- Ocean view
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Ocean view
- Minimum 1 adult, maximum 6 adults
- Maximum 4 children
- No more than 6 guests in the room
- Balcony
- Jetted tub
- Access to a private sky terrace, lounge chairs, and hot tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
Amenities
Entrance
Aerial View
Aerial View
Hacienda Beach
Eden Beach
Beach
Cove
Hacienda Pool
Heaven Pool
Heaven Pool
Kids Pool
Kids Pool
Heaven Lounge
Eden Bar
Float Bar
Sun Bar
Caffeto Rojo
Pizzeto
Ciao Restaurant
La Isla Restaurant
Wai Restaurant
Cavern Teen Club
Escapology
Bowling
Bowling
Bounce Town
Laser Tag
Playground
Body Rock Gym
Body Rock Gym
Rock Spa
Rock Spa
Chapel
Meeting Space
Location
Reviews
TripAdvisor Traveler Rating
Riviera Bowling Club!
Getaway05242831873 on Jun 07, 2025
Bowling with Jael, Ari, Ed, Ely, Eduardo, and Alejandra was a fantastic time. Good vibes, great bowling, and and excellent tournament with all the games. They made our night and I hope to see them again. G...reat service, will tell family and friends.
Incredible food, amazing staff, perfect couples getaway in paradise.
Joshua A on Jun 07, 2025
Review: Hard Rock Hotel Riviera Maya – Adults Only Section ????? (5/5) Just returned from an unforgettable stay at Hard Rock Riviera Maya, and I can confidently say it’s one of the best resorts I’ve ever... experienced. ?? Food & Restaurants The food was consistently excellent across the board. A few standout spots: • Ciao – the Italian restaurant was top-tier, with perfectly cooked pasta and a great atmosphere. • Toro – despite a long wait (about two hours), it was worth it and the steakhouse delivered on quality. • Zen – easily one of our favourites, offering a fantastic Japanese dining experience with both great sushi and teppanyaki. ???????? Staff & Service The staff went above and beyond throughout our stay. Everyone was friendly, professional, and genuinely helpful. Special shoutouts to: • Diego at the Jigger and Shaker cocktail bar – hands down the best bar in the resort. Diego made every visit memorable with bespoke top-notch cocktails and energy. A genuinely talented mixologist who offered good recommendations and was always welcoming and conversational. • David, our poolside concierge – consistently made sure we were looked after with drinks, food, and great conversation. Even remembering our orders the next day. • Francisco at Faro – made us feel incredibly welcome every time. He personally greeted us each day and brought a great sense of humor and warmth to every interaction. A real highlight of the trip. ?? Room & Amenities We stayed in the adults-only section, which was a huge bonus. It was peaceful, clean, and beautifully maintained. The room was spotless with room service that was prompt and a mini bar that was well stocked. ?? Entertainment Evening entertainment was far beyond what we expected. The Queen and Michael Jackson tribute shows were especially impressive – great energy, talented performers, and truly entertaining. ?? Excursion Recommendation While not part of the hotel, we did the dolphin and catamaran excursion in Puerto Aventuras (about 10 minutes away), and it was a once-in-a-lifetime experience. Lots of interaction with dolphins and manatees, and the staff made it safe, fun, and educational. ? Final Thoughts Hard Rock Riviera Maya is a true 5-star resort backed by incredible staff, great food, high-end amenities, and thoughtful service. We’ll absolutely be coming back – and recommending it to everyone we know.
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