TripAdvisor Traveler Rating

Trip was great. Go DC if you can. Best lazy river. Bring your own floatie. Ocean fun to play in. Grazies pizza for lunch was our go to. We were in block 18 and thought it was central to everything and a p...erfect location. Ramon our butler was so much appreciated, kind and excellent at his job. Got us into all the restaurants we wanted and some last minute too. He made our trip even better. Beds weren’t the comfiest.

All was good on arrival, we paid extra for the Diamond club so checking in was easy for us. Our butler took us to our room- not a full sea view as we had paid for ! Stand on balcony & look left he said!! (... Faulty Towers) We went down to the Diamond club reception & complained, we could be moved in 2days time to a full sea view. We didn't unpack- got in the new room, air con was leaking on my head as we walked in!! It took 5days to stop the leak!!! Found a half can of lager in the shower 3 days later!! Couple of restaurants only a 3 star rating at best- pool& beach & drinks were good! Not worth paying for the Diamond club!!! Talked to a lot of other people who had complaints as well!! Decor looked past it's best- really disappointed with the hotel!! When we booked this we were told it was a marriot standard- certainly not the case. We have used tui for the last 20years,this was the worst hotel in more ways than one!??

I visited the Royalton Bavaro Resort with my family for March Break, and we had a lovely time! The resort was nice, and while I’ve been to the Royalton in Mexico’s Mayan Riviera, which I found a bit superi...or, this location was still enjoyable. The food was decent, and the service was generally good, though some staff seemed to expect tips to provide better service. However, the entertainment and fitness staff were outstanding! Special shout-out to William, who made Aquafit and Zumba classes so much fun, and Panda Boy, who was fantastic with Spanish lessons. The guy who taught my son on the wave rider was also fantastic. Overall, a great experience with some memorable people!

At first there were some problems with our room but our concierge, Yenny, quickly fixed everything. Yenny was helpful and made dinner reservations for us as well. The food was average, pools were nice, dri...nks were plentiful. We were here 2 years ago and overall the resort/food seemed a little better then.

Our trip started with us upgrading to diamond club and Ramon was the best butler possible. He took care of all of our needs, met with us daily to make sure we had what we needed. I highly recommend diamond... club and ask for Ramon he was the best. Our rooms were clean, resort was beautiful and the staff was super friendly