TripAdvisor Traveler Rating

The hotel was great. Jesus was also a great butler. Food at the restaurants were good as well. The transfer to leave never showed for us and we almost missed our flight at the airport so that was disappoin...ting, left us with a bad taste to end our trip.

The hotel staff was excellent. The manager and the butler and check in team were all top notch people! Everyone provided superior service and helped work through any issues I had with my travel plans. I w...ill definitely stay here again! Yenny and Sandra were great team members. The manager Alberto helped me work out a room issue and was pleasant and accommodating.

Flew Sunwing and got private transfer through Nexus (highly recommend!) We did Diamond Club and had an amazing "welcome" experience thanks to Ricardo! Our butler, Michael, went out of his way to ensure our... anniversary vacation was excellent. This was our 3rd visit to this resort! Starling, at the Diamond Club pool, was a "Superstar!" Big shout out to Fernando and Frey for working tirelessly all day long to make sure we never had to ask for drinks! Really enjoyed food and atmosphere at Hunter's, Zen, and the Score Sports Lounge showed NHL play-off games! Just a great place to unwind, relax and have fun...lovely beach and fun activities in the various pools. Absolutely love this place! Don't forget to tip any of the staff when you can! They work very hard to ensure your vacation experience is amazing!

The Royalton Bavaro was such a fun stay for our family (kids are 5 and 8). The pool and accommodations were nice and the restaurants excellent. Gerlyn made the trip even more enjoyable. He was able to help... us navigate the property in the beginning, and we then helped us with daily dinner reservations, on top of checking in with us daily. Great stay!

Whilst we had a great time the hotel is in need of significant improvement. We had a swim up room in block 15 - on the plus side the swim up pool was fantastic, however the room is very dated, the bed had ...mould on it, metallic handles were warped and the room was in general need of a deep clean. On top of this over the course of the stay we were inundated with cockroaches - I would say 1/2 a day were in our room. We reported this and they clearly tried to treat this, and we saw other rooms with the same problem; however it seems a hotel wide issue. We also had a leaky bath and the air con would leak water soaking the floors. Another surprise was a check in call every few days at 8am to wake you up! This is not appreciated when on holiday!!! The restaurants are generally ok - however all are very hot with poor air conditioning and it is quite uncomfortable when eating. Things to note - the lunch buffet is in the smaller restaurant on the beach and is quite poor we often had to order room service as there is limited choice and poor hygiene standards. New meats/pizzas are plated on old dishes and in all honestly were quite disgusting. For instance where a fresh meat batch is made they sit it back in the fat/juices of the last dish (which was not always the same) and is a dangerous practice. The chefs also refuse to cook new meat while we were there and on the odd times they did it was always over cooked. The evening restaurants were generally good, but the hunter steak house was really poor - multiple times on our stay they ran out of steak!!! When we did receive steak it was over cooked and tasted chemically (I think as it was cooked over gas?). Bar service is exceptional - our favourite people included mateo, and Carlos in the pool bar/beach and Omar and Alexander in the lobby bar. They make fantastic drinks and provide exceptional service. When getting drinks to the sunbed around the pool and beach were different stories. You could generally get good drinks around the pool particularly from Fray, and sometimes on the beach if Raudy was working. However it was difficult to get drinks in the beach otherwise and there was particularly poor service from Stephanie who clearly didn’t care about being there!!! Overall service in restaurants was poor - my best tip is to bring your own drinks as waiters rarely bought our drinks over and often I had to leave to get my own! Guest services in block 15 were very poor and asked us every other day if this was our first day and what room we were in (this was the same person - shambolic, they also asked us how our room was after saying we had cockroaches - clearly not good)! The shows were of a higher quality than others we’ve been to - they had a live band and live singers during the tribute acts. However, they were quite repetitive. Eg fire show every other night. One unique thing this hotel offered was a dedicated person to support with allergies. Mayra was so lovely and helpful, she visited us for most meals to check that all was ok. During the first half of the holiday there was a disconnect between telling the host we had an allergy and the waiters knowing. However Mayra worked hard to try to address this during our stay, however I would be nervous if my allergy was more severe. Luz the tui concierge was also so helpful and gave us free tickets to the Royalton splash water park as an apology for the poor experience with allergies and in the steakhouse. The splash park was fantastic but no alcohol is served as an FYI, and you only get half a day. The spas is also good, we had a couple lbs massage which was exceptional. But to note they provide crazy high prices - you can always get 35% off these! But even so it is still much higher than any other all inclusive I’ve been to! Overall the resort is ok - good pools, swim up rooms are a must! The diamond club had no obvious benefit. But the whole resort needs a renovation in accommodation and staff processes. They also ran out of spirits in bars and did not replenish them until a week later! If ordering a drink you also need to specify a premium spirit or else you get the poor quality stuff. In particular they have brugal (rum), jack daniels (bourbon), Johny walker red (whiskey), eristoff/absolute vodka and many gins (Bombay, Jordan’s etc). I would not go back until the whole hotel has a revamp! Go to mexico and you will get more for your value, particularly around playa del carmen! Family also came the month before and had similar issues!