TripAdvisor Traveler Rating

Beware if you are booking this vs. the other resorts nearby for the dinner restaurant reservations as you will be lucky if you get a 9:30pm reservation if any, they can also cancel your reservation anytime... and not provide any compensation. The group of Bahia Principe resorts here had 3 fires in 8 years which is concerning. All other guests affected at other resorts were upgraded to new rooms at Akumal and allowed to eat at the Akumal buffet for all meals which caused 30 minute to 1 hour lineups for meals as basically guests from 2 resorts were sharing the same facilities. Guest services including managers will do absolutely nothing. Better to buy at a lower priced resort and save your money as this was not a luxury or 5 star resort experience.

The place was beautiful even though parts of it was under construction. The food and service was amazing. No complaints at all. Gest services wad more helpful than words can tell. The pools, bars and ...entertainment was 100%. The rooms were new and beautiful. Beds were comfortable. Shower was spacious. The lobby was grand and marvelous. We thoroughly enjoyed our stay. We will definitely go back.

Great customer service, delicious food, and gorgeous grounds. We enjoyed the surrounding jungle and visitations from its creatures, as well as the shows the resort puts on - good fun. Our experience was no...t perfect though - the hotel rooms could use an update and our experience at the pool was frustrating! Other guests would "claim" pool chairs with shade at like 6 in the morning and then they would leave for hours, depriving other pool users (like us) of much-needed shade. Shamefully selfish of these people and we were disappointed that the resort does nothing about it.

The good includes akumal giving access to other properties. Decent entertainment. Comfortable rooms. We did not notice construction as they kept this secluded. Most wait staff were kind and helpful. The sh...uttles run consistently to get you where you need to go. A la carte food was 8 out of 10 but buffet 6 out of 10. Reasonable experience for the price we paid. I'd like to send a good service notice to Miguel with massage, Santos with photos. I had a bad experience with a lady Monserhat who was bothered by our choice of seating in the buffet when it was not busy Very poor an inattentive service in buffet in general but she took thr cake for the most unhelpful. I'd come back despite the flaws and rate my experience as a 7/10.

Akumal is 25% a building site. We was advised that renovation works would be carried out during our stay. The size and type shocked us. I counted around 12 whole blocks being worked on. Each block was havi...ng swimming pools dug at the rear. With this comes JCBS and cement mixers. On the main drag to the other apartments. Not sure how I understand people’s comments on hardly noticing the works. The traffic , dust and the noise. Still some people see what they want to see. I’m sure when the works are completed it will be a great location. Seaweed on the beaches is also a major issue if you like the sea. It’s not possible most days to see the water ( adult beach) they work hard to move what they can, and the smells this creates are most unpleasant , but it’s just not what you see in the advertisement. The above I feel are part of a long term problem. So do your homework before booking. Short term problem I’m sure in the weeks we were there. Cobra lobby went up in flames. So all the visitors from all the other hotels were able to use the Akumal facilities. Leaving us now in a very crowded hotel that affected nearly all the services I paid a lot of money for , that others had a free upgrade to. If you’re like me and you save all year for your slice of paradise, you will understand. Also advertised as all restaurants being available to book any night. Not the case they are closed as much as they are open. What you will get are fantastic people working so hard to make your stay best it can be. Even when it’s not tip driven. I would give this one a miss for the next couple of years until they are in a better position to offer you the holiday you deserve. ( if your going to use the hotel transport, be mindful that any delays to your flight might be met with a negative response with getting times changed)