TripAdvisor Traveler Rating

Beautiful hotel, so well kept. Amazing staff service. Food was fantastic. The hotel never seemed busy or over crowded as it is so well set out. It was like you were staying in your own little paradise in t...he jungle. Such a wonderful place to stay, would highly recommend staying there.

We've been to quite a few AIs and this is another great family or adults resort. Staff are amazing, warm and engaging. Some of our favourites were Eric and Luis at the main buffet, Eddy at the White Sands ...pool bar and Fanny at the main pool. These folks go above and beyond to take care of you and do it all with a smile. Many thanks to all the amazing staff taking care of every detail from the immaculately manicured grounds to the bathrooms. And one final shout-out to Ms. Poloma in customer experience who was able to book all of our a la cartes for us prior to our stay, no fumbling with the app, no standing in lines, she was an absolute god send!! We had a swimup and couldn't have been happier. Our girls loved their before and after supper swims. Obviously your enjoyment can be impacted by rude or noisy neighbors but we were very lucky and had others several suites down who you didn't even know were there, especially with the lush vegetation. We were in building 59 and would highly recommend as some of the others can be quite close to the walkways and don't feel as secluded. Do some research before you request a building. The buffet was great plenty to choose from and a wide selection of seafood. Be sure to leave Friday night for the buffet and go to the seafood gala, it was quite impressive scallops, mussels, oysters, lobster tails, jumbo shrimp, cocktail shrimp, sea bass, tuna, tilapia and probably some I've forgot. A la cartes were all good as well with our favorite being Gran Tortuga, Mikado Teppenyaki and Dolce Vita. My only small food complaint was there weren't chicken wings at the buffet and the room service menu could offer some more selection, very minor!! One of the best surprises was being able to find chairs at the pool. On the first morning at 9am we immediately noticed there were quite a few prime chair spots left around the main pool and even more around the pool with the swimup. This was amazing to us, we are more familiar with competing to see who can get up the earliest...At other spots I've often got up at 5am to get our chairs and went back to bed until a decent time. At Akumal as long as you were up and around by 9 you could find a great spot. And one evening we figured out why, they stack most chairs every night and only set them back out in the morning, genius, absolutely genius!!!! The beach certainly isn't great but they do a nice job removing the seaweed and have a nice breakwater to create some calm conditions even on a windy day. For us the beach is not a must have so we were more than pleased. Just don't expect Bavaro Beach and you will be pleasantly surprised. The Hacienda was another great spot and the only place to buy all your souvenirs and anything else under the sun. Don't get caught buying trinkets in the lobby, everything there is a fraction of the price for the same bracelet, magnet or t shirt. Although we didn't get to the Mexican party we heard it was well worth the price for an evening of entertainment. Overall we would go back in a heartbeat and hope to do so! Thank you Bahia for a wonderful vacation!

The best part of our stay was the professional, super friendly staff! They are very thoughtful and look after every aspect of the vacation. The resort is magnificent and very well taken care of. The pools ...are clean and well maintained. You want great food? 5th time there and the food just gets even better. The buffets are now even rivaling the superb a la carte restaurants! The room was perfect and always clean and comfortable. Zero complaints. I personally recommend this resort. It is a magnificent place where great people, great food and great location can be found together in one memorable place. There were places for families, places for parties, places for quiet, great entertainment. Contemplating a trip? Go here! I was looking forward to writing this review. Our experience was really that good! Viva Mexico! Viva Bahia Principe!

Wow what an amazing stay at the Bahía Príncipe Luxury Akumal! First I want to thank the employees at the kids club - Eduardo, Josseline and Liliana! They were absolutely amazing with the kids and kept them... entertained for hours. We never thought our kids would be interested in spending any time at the kids club but they made it so fun that the kids never wanted to leave! So many amazing activities planned and memories were made there. The kids were so sad to be leaving because they will miss them so much. Keep up the great work!! The hotel was clean and the food was excellent with lots of options. Every single staff member we encountered was friendly and helpful. Always something to do and something to see on the resort. Getting around to each hotel was easy and we never waited more than 5 minutes for a shuttle. Can’t wait to come back and highly recommend this resort to other families!!

Location - Situated on the coast approx half way between Playa de Carmen and Tulum. 90 mins by coach from Cancun Airport. Appearance - The hotel is mid way through a refurb programme but even though we we...re not in a refurbished room, we were delighted with our room. It is true to say that parts of the premises could do with some TLC, but nothing to stop us having a great holiday. Pools/Grounds - The 3 pools are superb and kept very clean. The main pool is used for all the daily activities and was a little loud for us, but we loved the quiet pool and the adults only infinity pool. We had no problems getting sun beds but umbrellas were harder to bag. The grounds were kept in immaculate condition by the gardeners, and had the benefits of numerous wild animals running free. They were never an issue to guests and most ran away if you approached them. We saw pigs, numerous iguanas, all sorts of birds, coaties and our favourites the racoons. Staff Service - The service from the staff was exceptional, whoever you spoke to was friendly, helpful, and had a can do attitude. Nearly all the staff had a good command of English, and I had to laugh when one of the waitresses asked me to translate for a customer who had a strong Scottish accent. It is probably wrong to single out some individuals, as everyone was faultless, but the following were just excellent. Jessica who kept our room spotlessly clean, and our mini fridge topped up. Else and Edgar who were great at breakfast and lunch in the Akumal buffet. If you are lucky you may get one of Edgar's famous, champagne Cork mice. Jose at reception was superb in explaining all the features of the hotel and telling us how to use collectivos which saved us a lot of money, and finally Gabriel in the Alux restaurant who was very helpful and concerned for my wife when she accidentally hurt her leg. He really was superb. Food/Drinks - The drinks were fabulous, all top quality spirits, the house wines were spot on and the beer was very tasty. The food in the buffet was plentiful and varied, and the hot cooking stations were perfect.Freshly coked omletes st breakfast were superb. If you are staying at the Akumal you get access to all the restaurants, including all the Al Cartes at all the other 3 Bahia hotels in the complex. A choice of over 25 restaurants. The A la Carte restaurants were at another level, everyone will have their favourites, but our were Alux, Le Gourmet, Kuuk, and Katok. It is very important to book in, on line before you arrive. This then allows you to book the A la Carte restaurants, if you wait until you arrive at the hotel, then you will probably be disappointed as the A la Carte restaurants fill up very quickly. I suggest booking for every night you will be staying as they can always be cancelled when you arrive, if you decide to go out for the day. Bedroom - Our room was huge, as was the bed. Some reviewers have said the beds were hard, but we did not find that to be the case, and if you do find it hard, mattress toppers are available at reception. There was plenty of storage space, good sized colour TV with lots of movie and news channels in English. Every room has free wifi, free safe, umbrella, slippers, dressing gowns and an iron and board. Bathroom - Good sized bathroom with toilet, sink and shower. Plenty of hot water and good pressure in the shower. Toiletries in dispensers are on display, but if anyone is fussy do bring your own. Beach - Akumal has the best beach it is long and has beautiful white sand. Part of its rocky and not really set for swimming, but the area by the pontoon is great for swimming and there are plenty of fish to be seen. The sea floor is a bit rocky in places so do bring swim shoes. Spa - I was told the massages were very good by other guests, but we did not use it as we thought it was a tad expensive. Entertainment - The hotel puts on a full day time entertainment programme but there is no pressure to take part. The evening entertainment is mixed, as usual in all inclusive hotels, some good some not so good. The two biggest evening events are subject to a modest surcharge which is disappointing for an all inclusive hotel. WiFi - Free and works well throughout the resort. Trips - We took the collectivo to Akumal beach to swim with the turtles, and also to Tulum. The hotel wanted $90 pp Us to go to Tullum. By taking the bus we did it for $21 Us. Hotel response - We contacted the hotel 2 weeks before we arrived and did receive a response within 48 hours confirming they would give us a quiet room as requested. Superb service.