TripAdvisor Traveler Rating

We were with family for my wife's goddaughter wedding. We had an excellent experience and beautiful wedding. All the people working at that hotel were very nice and with a strong will to help. Food, our Su...ite Junior Superior and all the services were all excellent. Thank you very much !!

I went to Akumal March 4-10 th with my daughter . I have been several times and am a gold member . Our stay was good but my daughter contracted Ecoli at the steak house . We went to the hospital when we la...nded at the airport in Calgary and she tested positive for Ecoli (STEC) . I emailed the hotel to test their meat from the steakhouse and have never had a response .

Quite wonderful ,super experience throughout or stay , staff couldn’t do enough ,would thoroughly recommend and would certainly return Food excellent and plentiful along with the drinks provided in the man...y bars, it really was a magical stay

We have been going to regularly to the Bahia Principe Bahia Luxury Akumal for over 10 years and nothing has changed in the rooms in all that time. The rooms are very tatty, and a lot was faulty, or just no...t working at all. We had to get maintenance out to our Junior Suite in block 7000 5 times during our stay. We have noticed the Bahia has cut the staffing levels to an almost critical level. This means everything takes longer to be done. The remaining staff are wonderful, and do their absolute upmost, however they cannot perform miracles! Maintenance took time to arrive, resulting in us being stuck in our room for several hours waiting each time the safe didn’t work or the telephone or the shower etc ? The rooms are very slowly being updated, but they said that when we went 2 years ago, If you want a room that works, and isn’t run down they call that an ‘upgrade’ and charge £100’s extra per week. The App The Bahia is aware that the App doesn’t work for us well in the UK ? If you book with Tui we are not given the Bahia booking reference for starters, so we are unable to use their app. This is a major problem when booking in online and booking restaurants. If you email guestservicebpaku@bahia-principe.com and ask for your Bahia booking reference using your Tui reference number, and the lead name, 2 weeks before you go they will give you the reference number. The Bahia app also requires you to select Reino Unido for the UK. The United Kingdom or Britain does not come up in their pick list. Food The buffet is always good, and we have never had a problem finding really good food, with lots of choice and it is always fresh and plentiful. Service in the restaurant can be very slow, with only one waiter covering a large area. That said the food is OUTSTANDING. If anything, better than ever before. It is worth taking the time to get some restaurant bookings because you won’t be disappointed when you get there. Do expect for the process of booking to be labour intensive and very frustrating. General upkeep The gardens are now mostly rather basic, and a cheery wave received from a gang of happy gardeners is now just one man racing to stay on top of the weeds with a hoe. The laundry facility is overly complicated. Firstly, you have to call for a laundry bag and then call the concierge service again for collection. You will most likely get your laundry back the same day though, and it is reasonably priced – one of the few things unchanged. The sand on the beach is very patchy now and more like gravel in a few places. Where the maintenance crew used to scrap the stones and coral effectively into channels, allowing us easy access to the sea, this no longer happens effectively. Beach shoes are now recommended if you don't want to cut your feet. They do their very best with the weed. Our summary From our experience we felt the staff are over worked, the bedroom facilities are run down and it is no longer the slick 5* experience we have always known and loved over the years. It is with a sad heart that we say we won’t return until there is news of some real investment into the Bahia Principe Bahia Luxury Akumal ? On a positive note though we thought the food was the best ever delivered across all the restaurants and the buffet. We have given 4 stars because to be honest if you haven't been here before, you are a foodie that appreciates good food hygiene, and had nothing to compare this hotel to in Mexico you would most likely rate it at at least 4 stars yourself.

We had our wedding at Bahia Principe Akumal. In total there were 32 guests including family and friends. Noemi was our wedding coordinator throughout the whole process. She and her team did an excellent j...ob on the day, and we had a stress free and perfect wedding day. The only constructive feedback I would have is the communication leading up to the wedding was sporadic and at times stressful. Emails would go unanswered for weeks, and the phone lines wouldn’t work from Canada. At the end of the day everything went off without a hitch. JJ Studio handled our photos, and they were incredible! Joel was our photographer and he was incredibly professional and hustled all day! The turnaround for over 300 photos was only two days, which is unbelievable. Big kudos to the JJ Studio team. We enjoyed our stay at the resort, as did our guests. The only negative was the restaurants were challenging to book, especially through the glitchy app. That being said we had no problem getting into restaurants that were fully reserved, as many tables were available.