TripAdvisor Traveler Rating

Choose this Hotel as we were staying for 2nights whilst we visited different locations, ideal central point. The staff were all very welcoming the room was comfortable, the onsite facilities were good, as ...you would expect. I would recommend staying here, it's chilled out and centrally located for easy walks around the City.

Will (and Pina’s) welcome at check in set a really lovely tone for our mother and daughter impromptu trip to Toronto… We were made to feel special and had the best time! It’s a beautiful hotel no doubt but... it’s the staff who elevate it! We’ll be back!

The service is here is truly unmatched. I requested a bottle of sparkling wine for my wife's birthday and they didn't disappoint! They even wrote a lovely card to her as well. It's those personal touches a...nd eye to detail that make the stay amazing! The staff are incredible and the rooms are lovely. The beds are so nice that we may have slept in a bit longer than usual. The architecture of the building is a true testament to hard work and brilliance in designing such a prestigious hotel. The proximity to restaurants and attractions are amazing too! Right across from Union Station and surrounded by incredible restaurants for the frugal or big budgeted restaurants. My significant other and I will DEFINITELY be back! 10/10! What a way to celebrate a special occasion!

The hotel is overpriced for what it offers. I arrived at 11 pm, and there were no porters to help with luggage, which was tough to manage on my own, especially with 13 steps to climb. Check-in took about 3...0 minutes due to long lines and one receptionist being occupied for too long. By the time I got to my room, it was 12:30 am. The lobby had loud disco music, which felt unnecessary. The so-called "business center" was poorly marked and had no working photocopier or computers. Breakfast in the Gold area was disappointing with limited service and a basic selection of food. On the plus side, the room was beautiful, the bed comfortable, and housekeeping was great. However, the minibar system was inconvenient. Overall, not worth the high price.

As a 5* hotel it was a real let down. On arrival there was no help with luggage and the checkin process was slow. The room was tired and the bathroom was terrible (chipped tiles, yellowing decor, broken ba...th, very poor shower). The air conditioning was ineffective. The lobby area was incredibly noisy every evening and the Library bar seemed always to be closed for private events. There was no response to my feedback on checkout. Way over priced for a poor experience. The only good aspects of this hotel were the Reign restaurant and Reign bar where the food, drink and service were at the level you would want. It was also well located in the city.