TripAdvisor Traveler Rating

We just returned from a wonderful stay at the Grand Velas - the property is just beautiful and the staff amazing. There is something for everyone - a family friendly section , adults only and for those who desire, an area to Zen out . And a fabulous spa experience for anyone who likes to be pampered . While never a fan of an all inclusive - this one is truly different - the food options , the ambiance and the service all are unique and over the top. A special thanks to some of our favorite staff members - Fernando and his team mates at the bistro -Santos, Edgar, Issac, Brando and Frances and the adults only pool crew was the best - Luz, Daniel , Jorge and at the regular pool Reyes and Mary ..Forgive me if I left anyone out as you were all outstanding . A special kudos to Fernando for securing sweet potatoes to make my husband sweet potatoes fries ! Now that’s above and beyond customer service !

We love this place. It's one of our favorite places to take a family vacation when we need to get away from the snow and savor sunshine, pampering, and great food. We were particularly well taken care of by Orlando and Miguel at the beachside---and Jamie and Nancy as waiters (although all we so kind and helpful) and Louis by the vans, Airy our concierge, Jonathan at the bar, Rosalia at the spa (and the spa manager works tirelessly) and well as the incredible activities staff---Nicolas, Alan and Jimmy and Suzie! We miss them already. We notice a lot of families with small children or extended families of multiple generations making a special vacation and it's a great thing to see. The only downside are the people there for work conferences--who are either drunk or acting like they have never been in public. But they make for interesting peoplel watching.

I am on the board of governors of a residential country club that has almost 1100 employees, 7 restaurants, 3,400 homes, 5,500 members, etc. So, take this from somebody who knows a bit about the “hospitality business“. This was our second trip to Grand Villas. They are at the top of their game. For an all-inclusive, family oriented, destination venue it can’t be beat. The staff is incredibly well trained, friendly, and helpful. They can’t do enough for you, day or night. There’s always something for kids of all ages to do. Same thing for the adults. The accommodations are large and contain literally everything you may want or need. The restaurants are the best I’ve seen in a resort such as this. Save the one star Michelin restaurant for late in your stay, because all of the other dining venues will knock your socks off before you ever get to the best rated restaurant. You won’t be disappointed.

Beautiful resort The staff were very friendly and helpful Excellent service. The food was delicious. Always fresh and a lot of variety. Our concierge Pablo and hostess Samantha Cruz were absolutely amazing. They took care of everything. I will definitely go back

We visited Grand Velas for the first time back in 2022 for our honeymoon. Since then, we’ve dreamt of returning to this magical place! We returned in February 2025 with our toddler. Everything was just as amazing as our first experience here! First off - the beauty of the resort itself and beach is so peaceful. The service here is incomparable - the staff goes above and beyond to make you feel like royalty. Our concierge Ricardo was very attentive to all of our needs as a family and accommodated all of our transportation. Gabriela, the manager at Azul made our dining experience amazing, even accommodating us with special meal requests. We had the pleasure of having Ernesto be our server at Azul, who we remembered from our first visit when he was our server at Bistro. As he mentioned, they serve from the heart and it’s apparent. Try the tamal de mole at Bistro! Anything with mole sauce for that matter. Make sure you reserve your restaurants ahead of time, the hotel may be at high capacity. If you’re traveling with small children they have all the accommodations you need - bib, body wash, etc. Thank you Grand Velas! We hope to see you all soon.