Please note
Please note that one of the two infinity pools will be temporarily closed from November 27 to December 7, 2024, due to maintenance work. During this period, the Family pool and the Splash Pool will remain available for your enjoyment.
Overview
Hilton Cancun, an All Inclusive Resort is for those seekers and explorers. Nestled between Cancun and the quiet fishing village of Puerto Morelos, it's an all-inclusive resort that feels like a lost paradise, a secluded escape with the perfect blend of Mexican heritage and modern sophistication. In this inspiring, vibrant oasis along the Caribbean coast, it's possible to be endlessly entertained and infinitely relaxed.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3:00 p.m.
Check out
12:00 p.m.
Rooms
715
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 queen beds
- Garden view or
- No more than 3 guests in the room
- 1 king bed, or 2 queen beds
- Garden view or
- Minimum 1 adult, maximum 3 adults
- Maximum 1 child
- No more than 3 guests in the room
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-fridge
- Phone
- Safe
- TV
- Balcony
- 1 king bed, or 2 queen beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Oceanfront
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-fridge
- Phone
- Safe
- TV
- Balcony
- 1 king bed, or 2 queen beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Oceanfront
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-fridge
- Phone
- Safe
- TV
- Balcony
- 1 king bed, or 2 queen beds
- Resort view
- No more than 3 guests in the room
- 1 king bed, or 2 queen beds
- Resort view
- Minimum 1 adult, maximum 3 adults
- Maximum 1 child
- No more than 3 guests in the room
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-fridge
- Phone
- Safe
- TV
- Balcony
Amenities
Pool
Pool
Pool
Auma
Azulinda
La Churreria
La Luce
Sunan
Maxal
Maxal
Azulinda Market
Vela
Exterior
Location
Reviews
TripAdvisor Traveler Rating
Amazing!!!
Lauren D on Nov 09, 2024
I had a wonderful trip! The food was fantastic, service was excellent, and overall just a joyous time! I can’t wait to come back. The pool was really nice and so were the nightly events! And right on the beach?? Amazing!! It is well worth your money
Superior hotel and exceptional staff
Djchvano (Harrisonburg, Virginia) on Nov 08, 2024
I don’t even know where to begin with this review. From the moment we arrived, we were greeted by Dulce Castro (a Journey Ambassador for Hilton) who warmly welcomed us as Diamond members! She alone and others helped us book activities throughout our nine day stay along with all the restaurants. In addition, she would text us directly to ask how we were doing and if there was anything that she could do to make our stay even better! I am beyond thankful and happy that we chose Hilton. The hotel is magnificent and brand new! The rooms are gorgeous. We were worried that the glass would be see through to the bathroom and shower but they are tinted (so no worries there). The amenities and entire room was well designed with a balcony. There was a Waldorf Astoria/Conrad design feel which is nice! Plus, the bathrooms throughout the hotel were so beautiful and luxuriously made. Housekeeping deserves a thank you for the hard work they do. One of our rooms would be set up for the night, which included bottled water, dimming the ambient lights and special bed sheet adjustment in preparation for sleep. The normal housekeeping during the day was also superior. The floor would be mopped and everything organized. So nice! Beds were comfortable but pillows a little flat. There were two pools, one for adults and another for adults and kids with a designated area for kids water attraction. Restaurants were delicious and Vela (the breakfast, lunch, and dinner buffet) was excellent. Plus there was an ice cream and churros shop along with mobile burger and taco stands throughout the hotel pool areas. The only downside of the hotel is the beach and water. Based on the location and weather, the water wasn’t very nice with ongoing seaweed. However, once the weather improved and the wind calmed down, the water would improve. There were jellyfish in the water for a few days when the weather was bad. Other than that, I 100% recommend this hotel! Hilton as a brand with the staff is excellent and definitely wanted my experience to be top notch!
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