Overview
The all-inclusive Occidental Cozumel is located just a 45-minute ferry ride from Playa del Carmen. Perfectly integrated in its natural surroundings of mangroves, white sand beaches and tropical gardens, the resort offers access to the world’s 2nd largest barrier reef – Palancar Reef. Guests will also enjoy three pools, spa, five bars, a disco and seven restaurants. Royal Level accommodations offer unlimited access to our specialty restaurants, an exclusive à-la-carte restaurant, complimentary room service, and more.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per room per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
247
Inclusions
- Daily activities
- All meals and snacks
- Non-motorized water sports
- Kids Club (ages 4-12)
- All gratuities
- Nightly entertainment
- All taxes
Rooms
Amenities
Location
![20 km from CZM airport 20 km from CZM airport](/content/dam/westjet/images/hotels/czm/czmogc-occidental-grand-cozumel/gallery/czmog2-hero-updated.jpg)
Reviews
In spite of hurricane Beryl
ingridk472 (San Pedro Cholula, Mexico) on Jul 13, 2024
Despite the passing of hurricane Beryl, the hotel was great, especially the food services. Too bad we did not have warm water to shower - something broke and they were not able to fix it during the week. Thanks to restaurant and bar staff Victor, Yazmin, carlos, Armando. And many others.
Bad service, stolen cash, never coming back again
Polina O (Atlanta, Georgia) on Jul 10, 2024
Location of the hotel is great - diving is beautiful.. The rest is not great. Rooms are old / had some stains here & there on the furniture. I had terrible experience with staff at the hotel.. first they gave me a room where i could hear (with closed windows) the sound from power station.. second room was better, but the minibar was not working. I was asking reception every day to send someone to fix it - never got done….. Every time i would contact reception i would get false information.. it is really bad The worst thing is that on last day someone has STOLEN MONEY FROM MY SAFE… not much - like 150 USD .. i noticed when i left / had to pay taxi driver. Immediately notified the hotel and never got any response… The level of service is 3* at maximum..
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