Barceló Maya Beach reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

15895 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Restricted use of the hotel which they hid, never disclosed

Nadia I on Jan 17, 2025

It is our second time here (family of 3 adults and 3 kids) and we thought we’d come here once a year until today. They cancelled our dinner reservations due to large event occupying half of the hotel. Offe...red a late night option instead (my kids are asleep that late!) Apparently, we cannot use half of the hotel now. Even though we paid the full price for 2 rooms knowing we would enjoy what we paid for. “There is nothing we can do” is what hotel management told us. I am furious that they tried to hide the fact!! Not a thing you’d want to hear on your birthday! Very disappointed as they did not have any information or notice about hotel restricted amenities availability. We loved the beach, the service and came second time to fully enjoy. Such a big disappointment this time.

TripAdvisor users rated this property 1 out of 5

10 Day with extended family members

Alan K on Jan 16, 2025

poor customer service (inflexible and unhelpful) dirty rooms, overall maintenance was poor. food quality was poor slow service to reset tables at buffet (not enough staff) ...

TripAdvisor users rated this property 1 out of 5

Very bad experience

Eduardo G on Jan 14, 2025

I was on Oaxca Room 8634 Nov 15 2024 when I fall on the Room due a water filtration to the room where I fall I got a 10 cm open wound on my head and my Daughter's call the room service and according with ...Iris Janette Báez Mota ( Manager on Duty) she attend the scene and just call a taxi Cap to take me to the hospital which only check my wound and told me before the can do anything I have to pay 6,000 dlls for the hospital services and we have to pay for the taxi too ! Until now nobody has contact me to check my health status and I still having a headache ! I request the full report from Iris Janette Báez Mora ! And just after a week I received a email from here indicating the my daughter wrote one and she has a copy and never send me any pictures or her report ! I couldn't enjoy nothing after the accident due the open wound on my head

TripAdvisor users rated this property 5 out of 5

Best Family/Couple Resort

Karen N on Jan 13, 2025

This resort was amazing! We had access to 4 out of the 6 hotels on the property. The beach/pools/hotels were always incredibly clean, friendly staff, amazing food and a fabulous view. There's so much fo...r everyone to do, it's hard to get it all in!

TripAdvisor users rated this property 4 out of 5

Sunshine!

Kristin V on Jan 13, 2025

Overall this was a great stay. I will echo other reviews that the beach chair game was exhausting. Luckily my husband was an early riser and secured chairs. this worked all but one day. We only went in... the pool once, but it is January so the water felt cold. The rooms and hotel itself was immaculate. I was constantly impressed by how clean everything was and that was very important to me. Food was only so-so. It felt like a lot of ingredients with no substance. I struggled to feel full and I was irritated with the lack of actual snack items between meals. Even the chips you bought lacked variety. One day there was a cooked turkey and I was thrilled. Drinks were definitely watered down if not absolutely water. Never felt any alcohol effects whatsoever and every drink tasted the same. ( except for wine, which isn't able to be watered down) Travel was stressful and I didn't appreciate the attempts to upgrade me without my request. When we arrived they could only finding of our room reservations since they had upgraded us to a different area without our consent. They put us in a completely different building than our kids which I accepted for about 2 hours before politely requesting a closer room, which they gave. We felt very comfortable and well cared for. Some staff seemed a little resentful and were hit or miss on being friendly but maybe our expectations were too high.

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